Construction Customer Success Manager - Onsite (relocation bonus provided) in London

This position is for an on-site Customer Success Manager role at a Mission Critical Project in Dholera, Gujarat, India. The candidate must be based in the USA, Canada, Europe, Israel AND must be willing to relocate to Dholera, India for a period of 15-months.

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence. Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson.

About the Role

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a select few major client projects. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.

We offer a competitive relocation bonus to support candidates who need to move for this role. If you're unable to relocate, please consider applying for a role that aligns more closely with your needs.

Key Responsibilities

• Be the primary relationship owner and day-to-day point of contact for some of Buildots' largest client projects
• Lead full platform implementation — from onboarding and training to deep workflow integration
• Proactively identify ways to maximize value for the client, making Buildots central to how their teams operate
• Partner with internal Project Delivery team to configure the platform around the real complexities of each project
• Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
• Ensure your clients don't just use the platform — they succeed with it

Requirements

• 8+ years in construction as a Project Manager, Superintendent, or Project Engineer — you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
• Self-starter who spots a problem, owns it, and solves it without waiting to be told
• Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
• A fast learner who picks up new tools quickly and communicates complex ideas clearly
• Strong people skills — you leave every interaction, regardless of role or culture, with people feeling good about working with you
• Genuinely excited about what technology can do for the construction industry, not just curious about it
• Energized by travel and being where the work actually happens
• A natural at turning data and feedback into actionable insights
• Good vibes and a sense of humor — non-negotiable

Preferred

• Construction Mission Critical experience (Semiconductor Fabs, Data Center, Healthcare, or Oil & Gas)
• Superintendent on complex construction projects who led process and/or technology implementation

Compensation & Benefits

• 401(k) retirement plan with 4% employer match (or local equivalent)
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.