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- Tasks: Drive customer success by implementing AI solutions in construction projects and ensuring user adoption.
- Company: Join Buildots, a pioneering tech company transforming the construction industry with AI.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be at the forefront of innovation in construction management and make a real impact.
- Qualifications: 5-7 years in construction roles, strong communication skills, and a proactive mindset.
- Other info: Dynamic startup culture with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About Buildots
Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years… Until now.
Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners – SRM, Multiplex, Mace and Wates, to name a few.
With over $160M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.
About The Role
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.
As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as projects evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.
What You\’ll Do:
- Provide strategic advisory services to maximize customers\’ adoption, implementation, and ROI from Buildots across multiple construction projects.
- Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also promoting the customer voice inside the business.
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
- Bring determinable value to the customers that can be recorded and reported internally as customer stories
- Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.
Requirements:
- 5-7 years\’ experience as a construction professional, preferably site based (i.e. Project Manager, Site Manager, Project Engineer, Project controller)
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company\’s success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
- You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel up to 40%
- Candidates must be able to work in London 3 days a week
If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.
*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots\’ Privacy Policy.
Construction Customer Success Manager employer: Buildots
Contact Detail:
Buildots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Construction Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work with AI and tech. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in construction management and customer success. Use real examples of how you’ve improved processes or solved problems. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching Buildots and its competitors. Understand their products and how they’re changing the construction game. Be ready to discuss how your background can help them achieve their goals. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Buildots family. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Construction Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in construction and how it aligns with Buildots' mission to transform the industry with AI. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves explaining complex concepts to clients, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can adapt your style to different audiences.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in a fast-paced environment. This will help us see your proactive approach and ability to find creative solutions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join the Buildots family!
How to prepare for a job interview at Buildots
✨Know Your Stuff
Before the interview, dive deep into Buildots' AI-powered SaaS platform and its impact on construction management. Familiarise yourself with their key clients and projects to show you understand the industry and can speak their language.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in construction management and customer success. Be ready to discuss how you've driven user adoption and maximised ROI in previous projects.
✨Be the Customer Advocate
Emphasise your ability to be the voice of the customer. Share how you've gathered insights and feedback in the past to influence product development or improve service delivery, showcasing your stakeholder management skills.
✨Demonstrate Adaptability
Since the role involves navigating a fast-paced startup environment, prepare to discuss how you've successfully managed change and adapted strategies in response to challenges. Highlight your proactive approach and problem-solving skills.