At a Glance
- Tasks: Drive customer success by implementing AI solutions in construction projects and ensuring user adoption.
- Company: Join Buildots, a pioneering tech company transforming the construction industry with AI.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic startup culture with a focus on collaboration and continuous improvement.
- Why this job: Be at the forefront of innovation in construction management and make a real impact.
- Qualifications: 5-7 years in construction roles, strong communication skills, and a proactive mindset.
The predicted salary is between 36000 - 60000 £ per year.
About Buildots
Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Fortune 500 contractors and owners trust Buildots, including STO Building Group, Multiplex, Intel, Sir Robert McAlpine and Wates. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
With close to $300M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.
About The Role
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.
As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as projects evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.
What You'll Do:
- Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects.
- Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also promoting the customer voice inside the business.
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
- Bring determinable value to the customers that can be recorded and reported internally as customer stories
- Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.
Requirements:
- 5-7 years' experience as a construction professional, preferably site based (i.e. Project Manager, Site Manager, Project Engineer, Project controller)
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
- You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel up to 20%
- Candidates must be able to work in London 3 days a week
Why join us?
Buildots is building the AI layer construction will run on, and we're moving at a pace that's redefining what growth looks like in this industry. We're partnering with some of the largest builders and investors on the planet to bring intelligence to a market worth trillions of dollars – and hiring smart, ambitious people to help us do it.
Own it from day one. We give our people responsibility and autonomy. You get the chance to take the initiative and get the job done.
Grow as fast as we do. The company's trajectory sets the ceiling, and right now there isn't one.
Join an elite team. We combine world-leading AI, computer vision and construction expertise. This unique blend helps us innovate faster and better than others.
Share in what you build. Every employee gets the chance to hold equity. You're invested in the outcome, not just working toward it.
Construction Customer Success Manager in London employer: Buildots
Buildots is an exceptional employer that empowers its employees with autonomy and responsibility from day one, fostering a culture of innovation and collaboration. With a hybrid working policy for London-based candidates and fully remote options for those outside the city, Buildots offers flexibility alongside opportunities for professional growth in a rapidly evolving industry. Employees are not only part of a pioneering team at the forefront of construction technology but also have the unique advantage of holding equity, ensuring that everyone shares in the success they help create.
StudySmarter Expert Advice🤫
We think this is how you could land Construction Customer Success Manager in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Buildots, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Construction Customer Success Manager at Buildots.
We think you need these skills to ace Construction Customer Success Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Buildots
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
