At a Glance
- Tasks: Troubleshoot complex CI/CD issues and collaborate with top engineering teams.
- Company: Join Buildkite, a leading CI platform trusted by major companies.
- Benefits: Enjoy 20 days leave, remote work allowance, and support for learning.
- Other info: Flexible remote work options and a commitment to diversity and inclusion.
- Why this job: Make a real impact while solving tough technical problems for innovative clients.
- Qualifications: Experience in coding, CI/CD tools, and excellent communication skills.
The predicted salary is between 49500 - 60500 £ per year.
About Buildkite
Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence.
About the Role
This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.
Where You'll Be
This role is remote and requires someone to be located in the UK, Ireland or Poland. You'll work five days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days are flexible — we'll agree on a set schedule together when you join.
What You'll Do
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Provide support through Slack, Zoom, Email, Plain, and Community Forum
- Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience
- Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions
- Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities
- Publish documentation updates and proactive communications that improve the customer journey
- Act as a voice for customers, ensuring their feedback shapes internal product and process improvements
- Own and improve support workflows, simplifying how the team operates and delivers
- Share learnings from customer work to strengthen alignment with Product and Engineering
- Mentor peers and foster an inclusive, supportive environment within the team
This Is You If You Have...
- Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience
- Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions
- Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements
- Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments
Benefits
- 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you to be at your best and time off is a part of that.
- An ongoing remote-work allowance to help you do your best work — we want you to have everything you need, from great wifi to wellness options that are right for you.
- Retirement and health coverage (based on your region) — build towards your future, your way.
- 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life changing and we’re committed to supporting you and your family through it.
- Confidential EAP & mental health support — sometimes life gets hard. You should be able to access the resources and support you need.
- Support for learning and growth — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery.
- Flexibility to work from anywhere in the world for up to 6 weeks a year — great work doesn’t have to happen from one desk.
Exact benefits may vary slightly by country. We'll walk through the specifics for your location.
Equal Opportunity Employer
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.
DevOps Support Engineer employer: Buildkite
Buildkite is an exceptional employer that prioritises employee well-being and professional growth, offering a generous benefits package including 20 days of paid annual leave, ongoing remote-work allowances, and comprehensive health coverage. With a strong commitment to diversity and inclusion, Buildkite fosters a supportive work culture where employees can thrive while collaborating with some of the world's most innovative engineering teams. The flexibility to work remotely from anywhere in the world for up to six weeks a year further enhances the appeal of this role, making it an ideal opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Buildkite or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Buildkite.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Buildkite.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Buildkite that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace DevOps Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Buildkite.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Buildkite and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Buildkite
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Buildkite uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
