At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: Join a dedicated team in social housing with a focus on customer support.
- Benefits: Earn £15.07 per hour plus holiday, with potential for extension.
- Other info: Remote work opportunity with a supportive team environment.
- Why this job: Make a difference by helping customers navigate their complaints journey.
- Qualifications: Strong communication skills and a passion for customer service.
Social housing complaints officer working remotely on a 6-week contract (potential for further extension) at 37.5 hours per week, with a pay rate of £15.07 per hour plus holiday or £19.50 per hour Umbrella.
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcomes to stakeholders. Your responsibilities include:
- Providing responses to complaints both verbally and in writing.
- Supporting customers through the complaints journey.
- Investigating cases on their individual merits and deciding on the outcome.
- Identifying issues that could affect other customers and providing feedback.
- Liaising with customers, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Remote Complaints Officer - Social Housing in Surrey employer: Building Recruitment Company
As a Remote Complaints Officer in the social housing sector, you will join a supportive and dynamic team dedicated to enhancing customer experiences. Our company prioritises employee growth through ongoing training and development opportunities, fostering a culture of collaboration and respect. With flexible remote working arrangements and competitive pay, we offer a rewarding environment where your contributions directly impact the community.
Contact Details:
Building Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Complaints Officer - Social Housing in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or other platforms. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research common complaints in social housing and think about how you'd handle them. Being ready with examples will show you're the right fit for the role.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you fresh in their minds. Plus, it shows you're genuinely interested in the position.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles like the Complaints Officer. Plus, you'll get updates on new opportunities tailored just for you.
We think you need these skills to ace Remote Complaints Officer - Social Housing in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in handling complaints, especially in social housing. We want to see how your skills match the job description, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, you’re communicating with us as if you were addressing a customer complaint!
Show Your Communication Skills:Since this role involves a lot of communication, both written and verbal, demonstrate your ability to convey information effectively. Use clear language and structure your application well to reflect your strong communication skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Familiarise yourself with the social housing sector and the role of a Complaints Officer. Understand the Housing Ombudsman’s processes and how complaints are handled. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific instances where you've dealt with customer complaints or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your problem-solving skills and ability to handle challenging situations effectively.
✨Practice Your Communication Skills
Since you'll be communicating outcomes both verbally and in writing, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you explain complex issues simply and effectively.
✨Show Empathy and Understanding
In this role, you'll be supporting customers through their complaints journey. Be prepared to discuss how you would approach sensitive situations with empathy. Highlight your ability to listen actively and reassure customers, as this is crucial for building trust and rapport.
