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- Tasks: Lead a high-performing team to deliver top-notch property repairs and handle customer complaints.
- Company: Dynamic social housing organisation based in London.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in the community while managing impactful projects.
- Qualifications: Proven experience in repairs management and strong leadership skills.
- Other info: Join a forward-thinking team with a focus on customer satisfaction and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager to join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service and department complaint handling across housing stock with a budget portfolio of circa £4m.
Responsibilities:
- Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets/trading accounts of the responsive repairs work stream, as well as departmental complaint handling.
- Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded.
- Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s.
- Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction.
- Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
- Ensure the effective performance management of Partners, consultants and contractors.
Senior Repairs Manager employer: Building Recruitment Company
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Repairs Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Senior Repairs Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals, especially around customer satisfaction and operational performance. We want to see you shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the social housing sector.
We think you need these skills to ace Senior Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Repairs Manager role. Highlight your experience in managing repairs and your understanding of the social housing sector. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve led teams, managed budgets, and improved customer satisfaction. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with ours at StudySmarter. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Numbers
Since the role involves managing a budget of around £4m, make sure you brush up on your financial acumen. Be prepared to discuss how you've successfully forecasted and reconciled budgets in previous roles, and have specific examples ready to showcase your experience.
✨Showcase Your Leadership Skills
This position requires leading a high-performing team, so think about your leadership style and be ready to share examples of how you've developed teams in the past. Highlight any strategies you've used to foster a customer-focused culture and improve team performance.
✨Be Ready for Complaints Handling Scenarios
As you'll be dealing with complex complaints, prepare for situational questions that test your problem-solving skills. Think of specific instances where you've turned a negative customer experience into a positive outcome, and be ready to discuss the steps you took.
✨Understand Compliance and Legislation
Familiarise yourself with current safety and property legislation relevant to the social housing sector. Be prepared to discuss how you've ensured compliance in your previous roles and how you stay updated with regulatory requirements.