At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: Join a dedicated team in social housing with a focus on customer support.
- Benefits: Earn £15.07 per hour plus holiday, with potential for extension.
- Other info: Remote work opportunity with a supportive team environment.
- Why this job: Make a difference by helping customers navigate their complaints journey.
- Qualifications: Strong communication skills and a passion for customer service.
Social housing complaints. Remote working. 6 week contract (potential for further extension). 37.5 hours per week. £15.07 per hour plus holiday or £19.50 per hour Umbrella.
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcome to stakeholders. You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team is also responsible for ensuring that issues are identified and fed back, which could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Remote Complaints Officer - Social Housing employer: Building Recruitment Company
As a Remote Complaints Officer in the social housing sector, you will join a supportive and dynamic team dedicated to improving customer experiences. Our company values employee growth and offers flexible working arrangements, ensuring a healthy work-life balance while providing opportunities for professional development. With a commitment to social responsibility and community engagement, we empower our employees to make a meaningful impact in the lives of those we serve.
Contact Details:
Building Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Complaints Officer - Social Housing
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or other platforms. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common complaints in social housing and think about how you would handle them. We want you to show off your problem-solving skills and empathy during the interview.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with complaints, being clear and concise is key. Try role-playing with a friend to get comfortable with responding to different scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Remote Complaints Officer - Social Housing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your experience in handling customer complaints and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be dealing with complaints both verbally and in writing, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively resolved issues in the past.
Highlight Your Investigative Skills:As a Complaints Officer, you'll need to investigate cases thoroughly. In your application, mention any experience you have in gathering information, analysing situations, and making informed decisions. We love candidates who can think critically and act decisively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Familiarise yourself with the social housing sector and the role of a Complaints Officer. Understand the common types of complaints and the processes involved, including how to liaise with the Housing Ombudsman. This knowledge will show your commitment and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with complaints both verbally and in writing, practice articulating your thoughts clearly. Consider role-playing scenarios where you respond to complaints. This will help you feel more confident during the interview and demonstrate your communication skills.
✨Show Empathy and Understanding
In this role, you'll need to support customers through their complaints journey. Be prepared to discuss how you would handle difficult situations with empathy. Share examples from your past experiences where you've successfully resolved conflicts or supported someone through a tough time.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
