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- Tasks: Conduct tenancy sign-ups, viewings, and manage tenancy breaches while supporting customers.
- Company: Join a leading housing organisation dedicated to community welfare.
- Benefits: Competitive pay, hybrid working, and holiday pay included.
- Other info: Flexible working across beautiful Devon and Cornwall with great career prospects.
- Why this job: Make a real difference in people's lives and strengthen community ties.
- Qualifications: Experience in housing management and excellent customer service skills.
The predicted salary is between 43000 - 46000 £ per year.
Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements. Manage cases of tenancy breaches, including the safeguarding of customers.
Hybrid working throughout Devon and Cornwall - patches allocated according to your location.
BRC are working with one of our key clients in the South West to recruit for 4 x Housing Officers to cover patches throughout Plymouth and Cornwall.
As an experienced Housing Officer, you will have responsibility for being the primary relationship manager for customers in your patch. You'll deliver front line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams and external partners to maintain safe, welcoming environments and foster strong community ties.
Key Responsibilities:- Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
- Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
- Manage cases of tenancy breaches, including the safeguarding of customers.
- Oversee estate standards and service contracts.
Housing Officer x 4 in Plymouth employer: Building Recruitment Company
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer x 4 in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Housing Officer role!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of tenancy agreements and community standards. We want you to shine when discussing how you can manage cases of tenancy breaches effectively!
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've gone above and beyond for customers, as this will resonate well with employers looking for someone to deliver outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Housing Officer gig.
We think you need these skills to ace Housing Officer x 4 in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in tenancy management and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: As a Housing Officer, you'll be the go-to person for customers in your patch. Use your application to demonstrate your communication skills. Share examples of how you've effectively handled queries or resolved issues in the past. We love seeing real-life examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward applications that get right to the heart of your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Brush up on tenancy agreements, community standards, and how to handle tenancy breaches. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share specific stories that highlight your ability to manage queries and maintain strong relationships.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a tenancy breach or conducting a viewing. Practise how you would approach these scenarios, focusing on your problem-solving skills and how you would ensure compliance with tenancy agreements.
✨Research the Company Culture
Familiarise yourself with the company’s values and mission. Understanding their approach to community engagement and customer service will help you align your answers with what they’re looking for, making you a more attractive candidate.