At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: Join a dedicated team in social housing with a focus on customer support.
- Benefits: Earn £15.07 per hour plus holiday, with potential for extension.
- Other info: Remote work opportunity with a supportive team environment.
- Why this job: Make a difference by helping customers navigate their complaints journey.
- Qualifications: Strong communication skills and a passion for customer service.
Social housing complaints officer working remotely on a 6-week contract (potential for further extension) at 37.5 hours per week, with a pay rate of £15.07 per hour plus holiday or £19.50 per hour Umbrella.
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcomes to stakeholders. Your responsibilities include:
- Providing responses to complaints both verbally and in writing.
- Supporting customers through the complaints journey.
- Investigating cases on their individual merits and deciding on the outcome.
- Identifying issues that could affect other customers and providing feedback.
- Liaising with customers, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Remote Complaints Officer - Social Housing in Nottingham employer: Building Recruitment Company
As a Remote Complaints Officer in the social housing sector, you will join a supportive and dynamic team dedicated to improving customer experiences. Our company values employee growth and offers flexible working arrangements, ensuring a healthy work-life balance while providing opportunities for professional development. With a focus on collaboration and open communication, we empower our employees to make a meaningful impact in the community.
Contact Details:
Building Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Complaints Officer - Social Housing in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or other platforms. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research common complaints in social housing and think about how you'd handle them. Being ready with examples will show you're the right fit for the role.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with complaints, being clear and empathetic is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Complaints Officer - Social Housing in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in handling complaints, especially in social housing. We want to see how your skills match the job description, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, you’re communicating with us as if you were addressing a customer complaint!
Show Your Communication Skills:Since this role involves a lot of communication, both written and verbal, demonstrate your ability to convey information effectively. Use clear language and structure your application well to reflect your strong communication skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Familiarise yourself with the social housing sector and the role of a Complaints Officer. Understand the Housing Ombudsman’s processes and how complaints are handled. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaints or difficult situations. Think of examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communication is Key
Since you'll be dealing with customers and various stakeholders, practice your verbal and written communication skills. Be ready to demonstrate how you can convey complex information simply and effectively, as this will be crucial in your role.
✨Show Empathy and Understanding
In the social housing sector, empathy is vital. Be prepared to discuss how you would support customers through their complaints journey. Highlight any experience you have in customer service or conflict resolution, showcasing your ability to listen and respond to concerns compassionately.
