At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: Join a dedicated team in social housing with a focus on customer support.
- Benefits: Earn £15.07 per hour plus holiday, with potential for extension.
- Other info: Remote work opportunity with a supportive team environment.
- Why this job: Make a difference by helping customers navigate their complaints journey.
- Qualifications: Strong communication skills and a passion for customer service.
Social housing complaints officer with remote working options. This is a 6-week contract (with potential for further extension) at 37.5 hours per week, offering £15.07 per hour plus holiday or £19.50 per hour Umbrella.
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcomes to stakeholders. Your responsibilities include:
- Providing responses to complaints both verbally and in writing.
- Supporting customers through the complaints journey.
- Investigating cases on their individual merits and deciding on the outcome.
- Identifying and feeding back issues that could affect other customers.
- Liaising with customers, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Remote Complaints Officer - Social Housing in Norfolk employer: Building Recruitment Company
As a Remote Complaints Officer in the social housing sector, you will join a supportive and dynamic team dedicated to improving customer experiences. Our company values employee growth and offers flexible working arrangements, ensuring a healthy work-life balance while providing opportunities for professional development. With a commitment to social responsibility and community engagement, we empower our employees to make a meaningful impact in the lives of those we serve.
Contact Details:
Building Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Complaints Officer - Social Housing in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or other platforms. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for those interviews! Research common questions for complaints officer roles and practice your responses. We want you to shine when discussing how you handle customer complaints and resolve issues.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your experience with customer service and complaint resolution. Use real examples to demonstrate how you've successfully navigated similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make a difference in social housing.
We think you need these skills to ace Remote Complaints Officer - Social Housing in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Officer role. Highlight your experience in handling customer complaints and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be dealing with complaints both verbally and in writing, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively resolved issues in the past.
Highlight Your Investigative Skills:As a Complaints Officer, you'll need to investigate cases thoroughly. In your application, mention any experience you have in gathering information, analysing situations, and making informed decisions. We love candidates who can think critically and act decisively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Familiarise yourself with the social housing sector and the role of a Complaints Officer. Understand the common types of complaints and the processes involved, including how to liaise with the Housing Ombudsman. This knowledge will show your commitment and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with complaints both verbally and in writing, practice articulating your thoughts clearly. Consider role-playing scenarios where you respond to complaints, as this will help you feel more confident during the interview.
✨Show Empathy and Understanding
Demonstrate your ability to empathise with customers during the interview. Share examples from your past experiences where you've successfully handled complaints or difficult situations, highlighting your approach to supporting customers through their journey.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
