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- Tasks: Handle customer complaints and support them through the complaints journey.
- Company: Fully remote role with a focus on social housing.
- Benefits: Competitive pay, flexible working hours, and potential for contract extension.
- Other info: Join a supportive team and enhance your problem-solving skills.
- Why this job: Make a difference by resolving issues that impact people's lives.
- Qualifications: Experience in handling social housing complaints or similar regulated environments.
The predicted salary is between 30000 - 40000 £ per year.
Social Housing Complaints
Fully Remote
3 month contract (potential for further extension)
37.5 hours per week
£16.41 per hour plus holiday or £21.35 per hour Umbrella
As a Housing Complaints Officer, you will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcome to stakeholders. You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team is also responsible for ensuring that issues are identified and fed back, which could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
You should have experience of dealing with Social Housing Complaints, or complaints in another regulated environment such as Financial Services.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Housing Complaints Officer in London employer: Building Recruitment Company
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or other platforms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions for Housing Complaints Officers and think about how your experience aligns with the role. Practising your responses will help you feel more confident.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your experience in handling complaints and your ability to communicate effectively. Use examples that demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Complaints Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with social housing complaints. We want to see how your skills match the job description, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Showcase Your Communication Skills: As a Housing Complaints Officer, communication is key! Use your application to demonstrate your ability to convey information effectively, both in writing and verbally. Share examples of how you've handled complaints in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Make sure you brush up on social housing complaints and the relevant regulations. Familiarise yourself with common issues and resolutions in this area, as well as the role of the Housing Ombudsman. This will show that you're not just interested in the job, but that you understand the landscape.
✨Practice Your Communication Skills
As a Housing Complaints Officer, you'll need to communicate effectively both verbally and in writing. Try practising responses to potential complaint scenarios with a friend or family member. This will help you articulate your thoughts clearly during the interview.
✨Show Empathy and Understanding
Demonstrate your ability to support customers through their complaints journey. Think of examples from your past experience where you've successfully handled difficult situations. Highlighting your empathy can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of complaints you might handle, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.