At a Glance
- Tasks: Handle customer complaints and support them through the complaints journey.
- Company: Fully remote role with a focus on social housing.
- Benefits: Competitive pay, flexible working hours, and potential for contract extension.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a difference by resolving complaints and improving customer experiences.
- Qualifications: Experience in handling social housing complaints or similar regulated environments.
The predicted salary is between 30000 - 40000 € per year.
All candidates should make sure to read the following job description and information carefully before applying.
Social Housing Complaints Officer - Remote working
3 month contract (potential for further extension)
37.5 hours per week
£16.41 per hour plus holiday or £21.35 per hour Umbrella
As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigating complaints and communicating the outcome to stakeholders. You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders.
You should have experience of dealing with Social Housing Complaints, or complaints in another regulated environment such as Financial Services.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Housing Complaints Officer employer: Building Recruitment Company
As a Housing Complaints Officer, you will join a supportive and dynamic team dedicated to enhancing customer experiences in the social housing sector. Our fully remote work culture promotes flexibility and work-life balance, while offering competitive pay and opportunities for professional growth within a meaningful role that directly impacts the community. We value your contributions and provide a collaborative environment where your insights can lead to positive changes for our customers.
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who have worked as complaints officers. They can give you insider tips and might even know about job openings before they’re advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling complaints. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your communication skills! As a Housing Complaints Officer, you’ll need to convey information clearly. During interviews, be sure to articulate your thoughts well and demonstrate your ability to handle difficult conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Housing Complaints Officer
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. We want to see that you understand the role of a Housing Complaints Officer and how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant experience in social housing complaints or similar regulated environments. Show us why you're the perfect fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for effective communication skills!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Make sure you brush up on the ins and outs of social housing complaints. Familiarise yourself with common issues and resolutions, as well as the role of the Housing Ombudsman. This will show that you're not just interested in the job, but that you understand the landscape you'll be working in.
✨Practice Your Communication Skills
As a Housing Complaints Officer, you'll need to communicate effectively both verbally and in writing. Try practising responses to potential complaints scenarios with a friend or family member. This will help you articulate your thoughts clearly during the interview.
✨Show Empathy and Understanding
Demonstrate your ability to support customers through their complaints journey. Think of examples from your past experience where you've successfully handled difficult situations. Highlighting your empathy can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of complaints you might handle, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
