At a Glance
- Tasks: Manage housing services, ensuring excellent customer support and community engagement.
- Company: Leading housing provider focused on quality and compliance.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in social housing.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 36000 - 36000 € per year.
Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.
This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Oversee void management processes and minimise property turnaround times.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
- Support budget management and service improvement initiatives.
- Previous experience in operational housing management within social housing or local authority settings.
- Strong knowledge of housing legislation, tenancy management and regulatory standards.
- Experience managing anti-social behaviour and safeguarding cases.
- Knowledge of income management and tenancy sustainment practices.
- Understanding of health & safety and building compliance requirements.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage complex cases and work effectively under pressure.
- Strong IT skills including Microsoft Office and housing management systems.
- CIH qualification or willingness to work towards one is desirable.
- Willingness to work flexibly, including occasional evenings and weekends.
For more information, please contact specialist Social housing recruiter, Mark Grove. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Housing Officer in Havant employer: Building Recruitment Company
As a leading housing provider in Havant, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and community engagement. Our Housing Officers enjoy competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in residents' lives while working collaboratively with local authorities and support agencies. Join us to be part of a dedicated team committed to delivering high-quality housing management services and enhancing tenant satisfaction.
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around tenancy sustainment and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with anti-social behaviour or income management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Officer in Havant
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing your application, make sure to read through the job description carefully. It’s packed with details about what we’re looking for in a Housing Officer, so tailor your CV and cover letter to highlight your relevant experience and skills.
Showcase Your Experience:When you’re putting together your CV, focus on your previous experience in operational housing management. We want to see how your background aligns with our needs, especially in areas like tenancy sustainment and income management.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. Remember, we’re looking for strong communication skills, so let that shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and tenancy management. Being able to discuss relevant laws and regulations confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Customer Service Skills
Since this role involves a lot of resident engagement, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved tenant satisfaction.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like managing anti-social behaviour or handling tenancy breaches. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to work under pressure.
✨Highlight Your Teamwork Experience
This position requires collaboration with local authorities and support agencies. Be ready to discuss your experience working in teams and how you've successfully partnered with others to achieve common goals in housing management.
