At a Glance
- Tasks: Deliver high-quality housing management services and support residents in a dynamic environment.
- Company: Leading housing provider focused on community engagement and excellent customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Flexible working hours with occasional evenings and weekends.
- Why this job: Make a real difference in people's lives while managing diverse housing portfolios.
- Qualifications: Experience in housing management and strong knowledge of housing legislation required.
The predicted salary is between 36000 - 36000 € per year.
BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
Previous experience in operational housing management within social housing or local authority settings is required. Strong knowledge of housing legislation, tenancy management and regulatory standards is essential. Experience managing anti-social behaviour and safeguarding cases is necessary. Understanding of health & safety and building compliance requirements is important. Strong IT skills including Microsoft Office and housing management systems are needed. Willingness to work flexibly, including occasional evenings and weekends.
Locations
Housing Officer /Lettings Officer in Hampshire, Havant employer: Building Recruitment Company
Join a leading housing provider in Havant, where we prioritise employee development and foster a collaborative work culture. With a commitment to delivering high-quality housing management services, we offer competitive salaries, comprehensive benefits, and opportunities for professional growth, making us an excellent employer for those passionate about community engagement and customer service.
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer /Lettings Officer in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around income management and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and handling anti-social behaviour. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Officer /Lettings Officer in Hampshire, Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in property management, tenancy support, and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your IT Skills:Since strong IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office and any housing management systems you've used. We need to know you can handle the tech side of things!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and tenancy management. Being able to discuss relevant laws and regulations confidently will show that you're well-prepared and serious about the role.
✨Demonstrate Customer Service Skills
Since this role involves delivering high-quality housing management services, think of examples from your past experiences where you've provided excellent customer service. Be ready to share how you handled difficult situations or complaints effectively.
✨Showcase Your IT Proficiency
With strong IT skills being a requirement, be prepared to discuss your experience with Microsoft Office and any housing management systems you've used. If possible, mention specific projects where your tech skills made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions related to managing anti-social behaviour or safeguarding concerns. Think through how you would approach these situations, and be ready to explain your thought process and decision-making.
