At a Glance
- Tasks: Manage housing services, ensuring excellent customer support and community engagement.
- Company: Leading housing provider focused on quality and compliance.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in social housing.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 36000 - 36000 € per year.
BRC are working closely with a leading housing provider seeking a Housing Services Manager to join their Housing and Services team. This role involves delivering high-quality housing management services across both affordable housing and private rented homes, ensuring excellent customer service, tenancy sustainment, compliance and community engagement.
Duties:
- Manage tenancy and estate services across a mixed tenure housing portfolio.
- Lead on tenancy sustainment, resident engagement and customer satisfaction initiatives.
- Conduct tenancy inspections, sign-ups, end of tenancy visits and property audits.
- Manage anti-social behaviour, safeguarding concerns and tenancy breaches.
- Support residents with welfare, financial inclusion and tenancy support services.
- Work collaboratively with local authorities, support agencies and internal departments.
- Oversee void management processes and minimise property turnaround times.
- Monitor income performance and support arrears prevention and recovery.
- Ensure compliance with housing legislation, consumer standards and health & safety requirements.
- Manage contractors and monitor communal maintenance and building safety standards.
- Respond to complaints and ensure compliance with Housing Ombudsman Complaint Handling requirements.
- Produce operational reports, KPI data and performance updates.
- Support budget management and service improvement initiatives.
Requirements:
- Previous experience in operational housing management within social housing or local authority settings.
- Strong knowledge of housing legislation, tenancy management and regulatory standards.
- Experience managing anti-social behaviour and safeguarding cases.
- Knowledge of income management and tenancy sustainment practices.
- Understanding of health & safety and building compliance requirements.
- Excellent communication, organisational and stakeholder management skills.
- Ability to manage complex cases and work effectively under pressure.
- Strong IT skills including Microsoft Office and housing management systems.
- CIH qualification or willingness to work towards one is desirable.
- Willingness to work flexibly, including occasional evenings and weekends.
For more information, please contact specialist Social housing recruiter, Mark Grove. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Locations
Housing Officer in Hampshire, Havant employer: Building Recruitment Company
As a leading housing provider in Havant, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and community engagement. Our Housing Officers enjoy competitive salaries, comprehensive benefits, and the opportunity to make a meaningful impact in residents' lives while working collaboratively with local authorities and support agencies. Join us to be part of a dedicated team committed to delivering high-quality housing management services and enhancing the well-being of our communities.
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Hampshire, Havant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy sustainment and community engagement. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing anti-social behaviour and compliance with housing legislation. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer in Hampshire, Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in tenancy management, income management, and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Experience:When writing your application, don’t just list your previous jobs. Instead, showcase specific examples of how you've managed anti-social behaviour or improved customer satisfaction. We love seeing real-life impacts!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation and tenancy management. Being able to discuss relevant laws and regulations confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Customer Service Skills
Since this role involves a lot of resident engagement, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight any initiatives you've led that improved customer satisfaction or tenancy sustainment.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or managing complex cases. Think through your past experiences and be ready to explain how you approached these challenges and what the outcomes were.
✨Demonstrate Your IT Proficiency
With strong IT skills being essential for this role, be ready to discuss your experience with Microsoft Office and any housing management systems you've used. If you have specific examples of how you've used technology to improve processes, make sure to mention those!
