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- Tasks: Support customers in maintaining their homes and developing independent living skills.
- Company: A dedicated organisation focused on helping vulnerable individuals thrive.
- Benefits: Competitive pay, supportive team environment, and opportunities for professional growth.
- Other info: Join a rewarding role with flexible hours and a chance to impact your community.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: PAYE £15.34
Hours: 37.5 hours per week
Contract type: 3 months+
Location: Exeter
Working Pattern: Monday – Friday, between 8:00am – 9:00pm
About the Role
We are looking for a dedicated Tenancy Sustainment Worker to support customers in maintaining their accommodation and developing the skills and confidence to successfully manage their homes. You will play a key role in ensuring customers have access to appropriate services, safe and suitable housing, and ongoing support. Working closely with internal teams and external agencies, you will help individuals sustain their tenancies, maximise their income, and access the right support at the right time. This is a rewarding opportunity to make a real difference to the lives of vulnerable people within a supported housing environment.
Key Responsibilities
- Support customers to sustain their tenancies and manage their accommodation
- Assist individuals in building independent living skills and confidence
- Work collaboratively with colleagues and external agencies
- Manage and monitor rent accounts
- Support customers to maximise income and access benefits
- Conduct risk assessments and manage challenging situations
- Maintain accurate records, reports, and case notes
- Ensure compliance with safeguarding, health and safety, and organisational policies
About You
To be successful in this role, you will have:
- Experience supporting individuals with housing-related needs
- Experience managing risk and responding to challenging behaviour
- Knowledge of safeguarding, risk management, and health & safety
- Strong organisational and time management skills
- Ability to remain calm under pressure and find practical solutions
- Good written and verbal communication skills
- Experience maintaining accurate records and reports
- A valid UK driving licence and access to a vehicle
Qualifications
Essential:
- Good level of literacy and numeracy
- Safeguarding certification
- Evidence of continuous professional development
Desirable:
- CIH qualification (or willingness to work towards)
- NVQ Level 3 (or equivalent) in a relevant field
For more info, please contact Cali Webb on or apply now.
Locations
Tenancy Sustainment Worker in Devon, Exeter employer: Building Recruitment Company
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Worker in Devon, Exeter
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Sustainment Worker role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of safeguarding and risk management. Be ready to share examples from your experience that showcase your ability to handle challenging situations and support individuals effectively.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight how you've managed records and reports in previous roles. This will demonstrate your attention to detail and ability to keep everything in check.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference in the lives of vulnerable individuals.
We think you need these skills to ace Tenancy Sustainment Worker in Devon, Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the Tenancy Sustainment Worker role. We want to see how your background aligns with supporting individuals in maintaining their accommodation.
Showcase Your Communication Skills: Since good written communication is key for this role, ensure your application is clear and concise. Use examples from your past experiences to demonstrate how you've effectively communicated with clients or colleagues.
Highlight Relevant Experience: Don’t forget to mention any previous work with housing-related needs or risk management. We’re looking for candidates who can show they’ve successfully navigated similar challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment Worker inside out. Familiarise yourself with key responsibilities like supporting customers, managing risk, and collaborating with agencies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've supported individuals with housing-related needs or managed challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with the job.
✨Demonstrate Your Skills
Highlight your organisational and time management skills during the interview. You might be asked how you would handle multiple cases or manage your time effectively. Be ready to discuss practical strategies you've used in the past to stay organised and ensure all clients receive the support they need.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or the support systems in place for staff. This shows your enthusiasm for the role and helps you gauge if the company culture is a good fit for you.