At a Glance
- Tasks: Be the friendly face of customer service, helping with enquiries across various channels.
- Company: Join a supportive housing association dedicated to community welfare.
- Benefits: Flexible hours, competitive salary, and a chance to make a difference.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Gain valuable experience while helping people in your community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30015 - 30015 £ per year.
- Job
- Title: Customer
- Service
- Officer
- Type: FTC until the end of January 2027 Location: Bristol
Salary: FTE is £30,015 Hours: 21 hours a week BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis.
This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions.
Duties: Deliver professional and customer-focused service in line with organisational values and objectives.
Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts.
Diagnose and raise repair requests, ensuring correct priorities and instructions are issued.
Liaise with colleagues and contractors to resolve customer queries effectively.
Handle difficult or sensitive situations calmly and professionally.
Escalate safeguarding concerns and complex issues where appropriate. ...
Contact Details:
Building Recruitment Company Recruitment Team
