At a Glance
- Tasks: Manage customer complaints and feedback, ensuring professional and fair resolutions.
- Company: Respected housing provider focused on excellent customer service.
- Benefits: Competitive salary, hybrid working, and opportunities for meaningful impact.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Join a team dedicated to improving services through customer feedback.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 33163 - 33163 £ per year.
BRC are working closely with a respected housing provider to recruit a Complaints Officer on a fixed-term basis. This is an exciting opportunity to join a customer-focused organisation committed to delivering excellent services and using customer feedback to drive meaningful improvements across the business.
As a Complaints Officer, you will manage customer feedback, including complaints and compliments, ensuring every case is handled professionally, fairly and in line with company policies and the Housing Ombudsman Complaint Handling Code. You will work collaboratively with teams across the organisation to investigate concerns, identify root causes and help implement lasting service improvements.
Duties:
- Manage customer complaints and feedback from initial contact through to resolution.
- Investigate complaints thoroughly, gathering evidence and working with colleagues.
Complaints Officer employer: Building Recruitment Company
BRC Recruitment is an excellent employer that fosters a supportive and friendly team culture, making it an ideal place for individuals looking to grow their careers in recruitment administration. With the flexibility of working from home every Friday, generous annual leave including your birthday off, and opportunities for skill development in a dynamic environment, BRC offers a rewarding experience for both recent graduates and seasoned professionals alike.
Contact Details:
Building Recruitment Company Recruitment Team
