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- Tasks: Support residents with tenancy issues and manage rent arrears effectively.
- Company: Join a supportive housing organisation focused on community welfare.
- Benefits: Flexible workload, training opportunities, and a collaborative team environment.
- Other info: Opportunity for personal growth in an inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 36954 - 36954 £ per year.
BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service.
Duties:
- Monitor customer accounts and proactively manage rent arrears.
- Communicate with residents regarding rent, service charges and other housing-related debts.
- Negotiate affordable repayment plans and support sustainable payment arrangements.
- Provide advice and signpost customers to relevant support agencies and welfare services.
- Work collaboratively with internal teams and external agencies to resolve income-related issues.
- Attend partnership meetings, court hearings and manage legal action processes where required.
- Prepare court documentation and support eviction processes as a last resort.
- Maintain accurate records and update housing management systems.
- Analyse trends and contribute to service improvements and KPI performance.
- Ensure compliance with relevant housing legislation, policies and procedures.
Requirements:
- Experience working within a social housing or income management environment.
- Knowledge of housing legislation and welfare benefits relating to social housing.
- Experience representing organisations at court and understanding legal procedures.
- Strong communication, negotiation and relationship-building skills.
- Ability to work independently and manage a varied workload effectively.
- Excellent IT skills including Microsoft Office packages.
- High level of accuracy and attention to detail.
- Full UK Driving Licence and ability to travel independently.
- Experience working with housing management systems is desirable.
Benefits:
- Opportunity to work within a supportive and collaborative team
- Training and development opportunities
- Flexible and varied workload
- Inclusive and values-driven working environment
For more information, please call Meg Smith. To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Income Officer in Bristol employer: Building Recruitment Company
Contact Detail:
Building Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in areas like income collection and tenant support.
✨Tip Number 3
Practice your negotiation skills! Since the role involves discussing repayment plans with residents, being able to demonstrate your approach to these conversations during an interview can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in social housing and income management, and don’t forget to mention any relevant skills that match the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you've effectively communicated with residents or managed negotiations in the past. Real examples will make your application stand out!
Be Detail-Oriented: Attention to detail is crucial for an Income Officer. Ensure your application is free from typos and errors, and that all your information is accurate. This shows us you can maintain high standards in your work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it as we review candidates for this exciting opportunity!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare benefits related to social housing. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by residents.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with residents, practice articulating your thoughts clearly. Think of examples where you've successfully negotiated repayment plans or resolved conflicts, as these will be great to share during the interview.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions that might come up, like how you'd handle a resident who is struggling to pay their rent. Think through your approach and be ready to explain how you'd support them while ensuring compliance with policies.
✨Highlight Your Teamwork
This position requires collaboration with internal teams and external agencies. Be prepared to discuss your experience working in a team setting and how you’ve contributed to achieving common goals, especially in challenging situations.