At a Glance
- Tasks: Handle customer complaints and communicate outcomes effectively.
- Company: Join a dedicated team in social housing with a focus on customer support.
- Benefits: Earn £15.07 per hour plus holiday, with potential for extension.
- Other info: Remote work opportunity with a 6-week contract and potential for growth.
- Why this job: Make a difference by supporting customers through their complaints journey.
- Qualifications: Strong communication skills and a passion for helping others.
Social housing complaints officer with remote working options. This is a 6-week contract (with potential for further extension) at 37.5 hours per week, offering £15.07 per hour plus holiday or £19.50 per hour Umbrella.
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcomes to stakeholders. Your responsibilities include:
- Providing responses to complaints both verbally and in writing.
- Supporting customers through the complaints journey.
- Investigating cases on their individual merits and deciding on the outcome.
- Identifying issues that could affect other customers and providing feedback.
- Liaising with customers, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Remote Complaints Officer - Social Housing in Bournemouth employer: Building Recruitment Company
As a Remote Complaints Officer in the social housing sector, you will join a supportive and dynamic team dedicated to improving customer experiences. Our company values employee growth and offers flexible working arrangements, ensuring a healthy work-life balance while providing opportunities for professional development. With a commitment to social responsibility and community engagement, we empower our employees to make a meaningful impact in the lives of those we serve.
Contact Details:
Building Recruitment Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Complaints Officer - Social Housing in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or other platforms. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Research common complaints in social housing and think about how you'd handle them. We want you to show off your problem-solving skills and empathy during the interview.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with complaints, being clear and concise is key. Try role-playing with a friend to get comfortable with responding to different scenarios.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Remote Complaints Officer - Social Housing in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in handling complaints, especially in social housing. We want to see how your skills match the job description, so don’t hold back on showcasing relevant examples!
Be Clear and Concise:When writing your responses, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex issues like complaints. Use bullet points if it helps to make your case clearer!
Show Your Communication Skills:Since you'll be dealing with various stakeholders, it's crucial to demonstrate your communication prowess. Use your written application to show how you can convey information effectively and empathetically.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Building Recruitment Company
✨Know Your Stuff
Familiarise yourself with the social housing sector and the role of a Complaints Officer. Understand the common types of complaints and the processes involved, including how to liaise with the Housing Ombudsman. This knowledge will show your commitment and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with complaints both verbally and in writing, practice articulating your thoughts clearly. Consider role-playing scenarios where you respond to complaints, ensuring you can convey empathy and professionalism. This will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved complaints or issues. Highlight your investigative skills and how you approached each case individually. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the types of complaints they typically handle, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
