At a Glance
- Tasks: Handle customer complaints and support them through the resolution process.
- Company: Join a dedicated team in social housing, making a difference for customers.
- Benefits: Earn £15.07 per hour plus holiday pay, with potential for extension.
- Other info: Remote work opportunity with a supportive team environment.
- Why this job: Be the voice for customers and help improve their housing experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15.07 - 15.07 £ per hour.
Social Housing Complaints Officer
Remote working
6 week contract (potential for further extension)
37.5 hours per week
£15.07 per hour plus holiday or £19.50 per hour Umbrella
You will be dealing with customer complaints as the first point of contact, acknowledging and investigating complaints, and communicating the outcome to stakeholders.
You will be providing responses to complaints both verbally and in writing, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team is also responsible for ensuring that issues are identified and fed back, which could affect other customers.
You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments, and other external stakeholders.
For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove.
Remote Complaints Officer - Social Housing in Birmingham employer: Building Recruitment Company
As a Remote Complaints Officer in the social housing sector, you will join a supportive and dynamic team dedicated to improving customer experiences. Our company values employee growth and offers flexible working arrangements, ensuring a healthy work-life balance while providing opportunities for professional development. With a commitment to social responsibility and community engagement, this role not only allows you to make a meaningful impact but also fosters a collaborative and inclusive work culture.
Contact Details:
Building Recruitment Company Recruitment Team
