At a Glance
- Tasks: Coordinate gas servicing appointments and provide top-notch customer support.
- Company: Join a busy Housing Association in Newport with a supportive team.
- Benefits: Earn £13.45 per hour plus holiday pay, with full-time hours.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a difference by helping tenants and ensuring smooth operations.
- Qualifications: Experience in admin or customer service is a plus; strong communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Job Title
Admin & Customer Service Officer
Location
Newport
Salary
£13.45 per hour + holiday pay
Contract
Temporary, 4-6 weeks
Hours
Full-time, Monday-Friday
BRC are currently recruiting for an Admin & Customer Service Officer to join a busy Housing Association in Newport, supporting their Gas Scheduling Team.
This is a great opportunity for someone with strong administration, customer service or scheduling experience who is confident working in a busy environment and managing a high volume of appointments and enquiries.
The Role
- Scheduling and coordinating gas servicing and maintenance appointments.
- Liaising with tenants to arrange and confirm appointments.
- Handling incoming calls, emails and customer enquiries.
- Updating internal systems and maintaining accurate records.
- Liaising with engineers, contractors and internal teams to ensure appointments run smoothly.
- Rescheduling appointments and dealing with cancellations or no access.
- Following up on missed or unsuccessful appointments.
- Providing general administrative support to the Gas Scheduling Team.
- Ensuring customers receive a professional and helpful service at all times.
About You
- Previous administration, customer service or scheduling experience.
- Experience within social housing, repairs, maintenance or property services would be advantageous.
- Strong organisational and time-management skills.
- Confident communicating with customers and internal/external stakeholders.
- Comfortable working in a busy, fast-paced scheduling environment.
- Good IT and data-entry skills.
- Able to work accurately and efficiently under pressure.
For more information, please call Meg Smith on or .
To apply, please submit your CV outlining your relevant experience and qualifications.
We will be reviewing applications on an ongoing basis until the position is filled.
At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible.
If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC!
Terms and conditions apply, contact us for details.
Customer Service Officer in Newport employer: Building Recruitment Company Careers
Join a dynamic Property Services Team in Southampton, where we prioritise safety and excellence in electrical works. Our supportive work culture fosters employee growth through ongoing training and development opportunities, ensuring you can advance your skills while making a meaningful impact in the community. Enjoy the unique advantage of working in a role that not only offers job security but also the chance to contribute to the improvement of housing stock in a vibrant area.
Contact Details:
Building Recruitment Company Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Building Recruitment Company Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Building Recruitment Company Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Building Recruitment Company Careers:Your cover letter is your chance to shine! Tell us why you want to work at Building Recruitment Company Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Building Recruitment Company Careers!
How to prepare for a job interview at Building Recruitment Company Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
