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- Tasks: Support residents facing challenges to maintain their tenancies and promote financial independence.
- Company: Building Careers UK is a specialist recruitment agency in Construction & Property.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing or social care, strong customer service skills, and crisis management abilities required.
- Other info: Enhanced DBS check needed; feel free to chat for more opportunities.
Location - Hybrid working - St Helens Office, Liverpool Office and working from home.
Salary - 33,233
Enhanced DBS required.
Purpose of the position: To deliver high-quality, practical advice, guidance, and support to residents and their families facing complex needs and challenging behaviours, particularly those at high risk of tenancy failure. To empower individuals to engage with services that promote financial independence, raise aspirations, and support the achievement and sustainability of successful tenancies, ultimately reducing the risk of tenancy breakdown.
Experience:
- Experienced in the housing and social care sectors.
- Skilled in using software to analyse data and produce reports.
- Strong customer service and service delivery focus.
- Proficient in assessments and support planning with clear outcomes.
- Confident in crisis management and risk-based decision-making.
- Resilient under pressure with effective coping strategies.
- Knowledgeable in safeguarding policies and procedures.
- Able to work independently and manage performance under pressure.
- Committed to equality, diversity, and health & safety in all areas of work.
Please call Danielle from Building Careers for more information.
Tenancy Sustainment officer employer: Building Careers UK
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by tenants in your area. Understanding local issues will help you demonstrate your knowledge during interviews and show that you're genuinely invested in supporting residents.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Brush up on your crisis management skills. Consider taking a short course or workshop that focuses on conflict resolution and risk-based decision-making, as these are crucial for the role of a Tenancy Sustainment Officer.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting. Be ready to share examples of how you've used software to track outcomes and improve service delivery, as this will be key in demonstrating your suitability for the position.
We think you need these skills to ace Tenancy Sustainment officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Tenancy Sustainment Officer. Highlight key skills such as crisis management, customer service, and knowledge of safeguarding policies.
Tailor Your CV: Customise your CV to reflect your experience in housing and social care sectors. Emphasise relevant skills and achievements that align with the job's focus on supporting residents and managing tenancies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping individuals facing complex needs. Use specific examples from your past experiences to demonstrate how you can contribute to reducing tenancy breakdowns.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Building Careers UK
✨Showcase Your Experience
Make sure to highlight your experience in the housing and social care sectors. Be prepared to discuss specific situations where you successfully supported residents facing complex needs, as this will demonstrate your capability for the role.
✨Demonstrate Crisis Management Skills
Since the role requires confidence in crisis management, think of examples from your past where you effectively handled challenging situations. Discuss your decision-making process and how you managed to achieve positive outcomes under pressure.
✨Familiarise Yourself with Safeguarding Policies
Knowledge of safeguarding policies is crucial for this position. Brush up on relevant policies and be ready to discuss how you would apply them in real-life scenarios to ensure the safety and well-being of residents.
✨Emphasise Customer Service Focus
This role demands a strong customer service focus. Prepare to share examples of how you've gone above and beyond to meet the needs of clients or residents in previous roles, showcasing your commitment to service delivery.
