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- Tasks: Lead and manage environmental services, ensuring high standards and customer satisfaction.
- Company: Join a dynamic team within Facilities Management & Environmental Services.
- Benefits: Flexible working hours, competitive salary, generous leave, and health benefits.
- Why this job: Make a positive impact on communities while developing your leadership skills.
- Qualifications: Experience in facilities management, strong budget management, and leadership skills required.
- Other info: Agile working environment with excellent career growth opportunities.
The predicted salary is between 38800 - 46200 £ per year.
We are seeking an experienced Contract Manager - Environmental Services to join our Property Directorate within Facilities Management & Environmental Services. This is a key leadership role, responsible for delivering high-quality, compliant, and value-for-money environmental services across our neighbourhoods and communal properties.
The successful candidate will lead and develop operational teams, manage budgets and contracts, and ensure services are delivered safely, efficiently, and to a high standard, with a strong focus on customer satisfaction and continuous improvement.
The Role
- Lead and manage the Environmental Services team, including Supervisors and a Resource Scheduler.
- Ensure delivery of environmental services across all properties and group offices, meeting agreed targets and compliance standards.
- Manage operational budgets, cash flow, and provide monthly financial forecasts and performance updates.
- Drive value for money through effective contract and performance management.
- Ensure full compliance with health & safety legislation, quality management systems, and internal policies.
- Work closely with internal teams, contractors, and external stakeholders to manage neighbourhood standards and risk remediation.
- Lead service improvement initiatives, using customer feedback and performance data.
- Support the mobilisation and ongoing management of operational contracts.
About You
Essential:
- HND/HNC/NVQ Level 4 in a relevant discipline or equivalent experience.
- IOSH or NEBOSH Managing Safety qualification.
- Proven experience managing facilities management or environmental service contracts.
- Strong experience managing budgets, cash flow, and operational performance.
- Experience leading and developing operational teams.
- Excellent communication and stakeholder management skills.
- Strong understanding of health & safety and compliance requirements.
- Flexible approach to working hours and own transport.
Desirable:
- Experience working within a social housing environment.
- Membership of a relevant professional body (e.g. IWFM, CIH, CIOB).
- Experience coaching and developing teams.
Salary & Benefits
Salary band: £44,981 - £55,190 (The full salary band will be advertised. Appointment to the top of the band will only be made where candidates can fully demonstrate they meet all role requirements.)
Day 1 Benefits:
- Flexible working with collaborative hours of 10am-3pm.
- Medicash (core level, fully employer-paid), including Employee Assistance Programme and retail, travel, and lifestyle discounts.
- Pension: minimum 4.5% employee contribution, matched up to 10%.
- Annual leave: 24 days basic, 27 days after 3 years' service, 30 days after 5 years' service, 3 paid days (pro rata) between Christmas and New Year.
- Free parking at offices and stores.
- After 6 months' service: Life assurance at 3x annual salary.
This is an excellent opportunity for a customer-focused leader to play a key role in delivering safe, compliant, and high-performing environmental services while making a positive difference to communities.
Environmental Services Manager in Liverpool employer: Building Careers UK
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environmental Services Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the environmental services field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to environmental services and think of examples from your experience that align with their goals. This will show you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your leadership experience and how you’ve driven value for money in past roles. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Environmental Services Manager role!
We think you need these skills to ace Environmental Services Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Environmental Services Manager role. Highlight your experience in managing facilities and environmental service contracts, as well as your budget management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about environmental services and how your leadership experience can benefit our team. Be sure to mention any relevant qualifications like IOSH or NEBOSH that you hold.
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your ability to lead teams and improve service delivery. Numbers speak volumes, so if you’ve managed budgets or improved customer satisfaction scores, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Building Careers UK
✨Know Your Stuff
Make sure you brush up on your knowledge of environmental services and facilities management. Understand the key responsibilities of the role, especially around budget management and compliance with health and safety legislation. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Showcase Your Leadership Skills
As a Contract Manager, you'll be leading teams, so be ready to discuss your experience in managing and developing operational teams. Prepare examples of how you've successfully led projects or initiatives, focusing on customer satisfaction and continuous improvement. This will highlight your capability to drive performance.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing budgets or dealing with compliance issues. Think of real-life scenarios from your past experiences where you’ve had to make tough decisions or implement changes. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Engage with Stakeholders
Since stakeholder management is crucial in this role, prepare to discuss how you've effectively communicated and collaborated with various stakeholders in previous positions. Bring examples of how you’ve built relationships and managed expectations, as this will show your interpersonal skills and ability to work within a team.
