Customer Care Agent - Housing
Location: HU2 8DT
Pay Rate: £19.22 per hour
We are currently recruiting for Customer Care Agents - Housing to join a busy customer service team based in Hull.
This is a fantastic opportunity for individuals with strong customer service skills who enjoy helping people, solving problems and making a positive difference to customers' lives.
The Role
As a Customer Care Agent, you will be responsible for handling a high volume of inbound telephone calls and emails, supporting customers with a range of housing-related enquiries and issues.
You will aim to resolve queries at the first point of contact wherever possible, providing a professional, empathetic and efficient service.
A key part of the role will involve raising emergency repair jobs with the Gas Department , ensuring urgent issues are logged accurately and dealt with promptly.
You will also work closely with internal housing and maintenance teams, as well as external partners, to ensure customers receive the support they need.
What We're Looking For
The ideal candidates will have:
Previous customer service or contact centre experience.
Excellent verbal and written communication skills.
Confidence using computer systems and accurately recording information.
Experience working towards and achieving performance targets.
The ability to remain calm and resilient in a busy, fast-paced environment.
A flexible and empathetic approach when dealing with a diverse range of customers, including vulnerable individuals.
The ability to work effectively as part of a team.
Assignment Details
Job Title: Customer Care Agent - Housing
Location: HU2 8DT
Pay Rate: £19.22 per hour
Interested?
If you have a passion for customer service, enjoy helping others and have the skills to deliver an excellent customer experience, we would love to hear from you!
Apply today to be considered for this opportunity or give Danielle a call on .
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Customer Care Agent in Hull employer: Building Careers Uk
As a leading construction and civil engineering contractor in Huyton, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive salaries and a comprehensive benefits package, we are committed to supporting your professional growth through ongoing training and development opportunities, ensuring you thrive in your role as a Senior Estimator. Join us to be part of a dynamic team dedicated to delivering high-quality residential developments and infrastructure projects while enjoying the stability of a strong pipeline of work.
