At a Glance
- Tasks: Maximise rental income and support customers with financial difficulties.
- Company: Dynamic organisation focused on community support and customer service.
- Benefits: Competitive salary, temporary position, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to continuous improvement and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management or customer-facing roles preferred.
The predicted salary is between 34064 - 34064 £ per year.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
- Income Officer
- Location - Liverpool
- 6 months Temp
- Salary-£34,064 per annum
About the Role
We are looking for a proactive and customer-focused Income Officer to join our Income Services team.
This role is responsible for maximising rental income through effective income collection, early intervention, tenancy sustainment, and customer support.
You will manage a caseload of rent accounts, work closely with customers experiencing financial difficulties, and take appropriate action to recover arrears while helping customers access financial assistance and support services.
The successful candidate will balance a firm but fair approach to income recovery with a commitment to delivering excellent customer service and sustaining tenancies.
Key Responsibilities
- Manage a portfolio of rent accounts, ensuring income is collected in line with organisational targets and policies.
- Proactively identify and resolve rent arrears through early intervention and effective case management.
- Support customers to maximise their income by providing guidance on benefits, Universal Credit, debt management and financial inclusion.
- Assist customers with benefit applications and refer them to appropriate internal and external support agencies.
- Conduct home visits to engage with customers, investigate tenancy issues and agree sustainable repayment arrangements.
- Maintain accurate case records and ensure all customer interactions comply with policies, procedures and service standards.
- Take appropriate legal action where necessary, including preparing cases and representing the organisation at court hearings.
- Build positive working relationships with colleagues, local authorities, the Department for Work and Pensions (DWP), support agencies and other stakeholders.
- Contribute to neighbourhood management activities and deliver excellent customer service within local communities.
- Promote safeguarding by identifying and reporting concerns relating to vulnerable adults and children.
- Contribute to continuous improvement by sharing best practice and supporting colleagues through coaching and teamwork.
- Keep up to date with welfare reform, housing legislation and best practice within income management.
Skills and Experience
- Experience in income management, rent recovery, debt collection or a similar customer-facing role.
- Experience managing complex caseloads and maintaining accurate records.
- Knowledge of welfare benefits, Universal Credit and income maximisation.
- Ability to build positive relationships with customers and partner organisations. xsabvtc
- Experience using a range of IT systems and case management software.
- CIH Level 3 qualification or willingness to
- Please click on the apply button to read the full job description
Income officer in Edge Hill employer: Building Careers Uk
As a leading construction and civil engineering contractor in Huyton, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive salaries and a comprehensive benefits package, we are committed to supporting your professional growth through ongoing training and development opportunities, ensuring you thrive in your role as a Senior Estimator. Join us to be part of a dynamic team dedicated to delivering high-quality residential developments and infrastructure projects while enjoying the stability of a strong pipeline of work.
StudySmarter Expert Advice🤫
We think this is how you could land Income officer in Edge Hill
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Building Careers Uk.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Building Careers Uk. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Income officer in Edge Hill
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Building Careers Uk.
How to prepare for a job interview at Building Careers Uk
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Building Careers Uk's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Building Careers Uk offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
