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- Tasks: Support customer care by handling enquiries, coordinating defect resolutions, and providing admin assistance.
- Company: Join a leading residential house builder in South Manchester with a strong reputation for quality.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for skill development.
- Why this job: Be part of a dynamic team that values collaboration and offers a chance to make a real impact.
- Qualifications: Previous customer service or admin experience is preferred; Microsoft Office skills are essential.
- Other info: Ideal for those looking to grow in a supportive and engaging workplace.
The predicted salary is between 25000 - 28000 £ per year.
Location: South Manchester
Salary: £25,000 - £28,000
Overview: I am currently working with a residential house builder who are looking for a Customer Care Coordinator to support the Customer Care Department and Site Operations team by handling customer enquiries, coordinating defect resolution, and providing essential administrative assistance. This role also includes HR-related tasks and general office support to ensure smooth day-to-day operations.
Key Responsibilities
- Customer Care Support:
- Handle incoming calls regarding customer enquiries, defects, and complaints in a professional and efficient manner.
- Coordinate and schedule sub-contractor visits to address customer defects.
- Draft and send correspondence (letters, memos, emails) to sub-contractors, site teams, manufacturers, and customers.
- Log and update customer enquiries and defect reports using COINS.
- Maintain accurate records and file customer-related data on COINS.
- Follow up with Site Managers to chase outstanding 7-day lists.
- Liaise with the Buying Department to requisition and coordinate materials needed for defect rectification.
- Process invoices and purchase orders in COINS related to customer care.
- Coordinate and process holiday requests for Site Staff, ensuring completion of holiday forms for further processing.
- Ensure absence forms are submitted and processed for Site Staff.
- Maintain and regularly update a site contact list for emergency callouts.
- Collect and compile weekly timesheets for all weekly-paid Site Staff.
- Order Personal Protective Equipment (PPE) for all staff and raise purchase orders using COINS.
- Report any phone or IT issues encountered by operatives.
- Provide flexible support to colleagues across departments when needed.
- Demonstrate a cooperative and adaptable approach to team collaboration.
- Ensure all tasks are completed accurately and within required timeframes.
Skills & Experience:
- Previous experience in a customer service or administrative role.
- Have done a similar role with a residential house builder (desirable, not essential).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience using COINS software (desirable, not essential).
Person Specification:
- Punctual, reliable, and dependable.
- Well-organised with strong attention to detail.
- Trustworthy, especially when handling confidential information.
- Willingness to learn new skills and take on additional tasks.
- Positive, proactive attitude with the ability to work independently or as part of a team.
- Flexible and cooperative across all levels of the business.
Customer Care Co-ordinator/Customer Service Coordinator employer: Building Careers UK
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator/Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with COINS software, as it's mentioned in the job description. If you haven't used it before, consider watching tutorial videos or reading up on its features to show your initiative and readiness to learn.
✨Tip Number 2
Highlight any previous customer service experience you have, especially if it relates to the construction or residential sector. Be prepared to discuss specific examples of how you've handled customer enquiries or resolved complaints effectively.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for coordinating sub-contractor visits or managing holiday requests. This will showcase your ability to handle multiple tasks efficiently, which is crucial for this role.
✨Tip Number 4
Research the company and its values, particularly their approach to customer care. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates.
We think you need these skills to ace Customer Care Co-ordinator/Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work with residential house builders, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills like proficiency in Microsoft Office and any experience with COINS software, as well as your ability to handle customer enquiries efficiently.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as organisation, attention to detail, and a proactive attitude. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Building Careers UK
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled customer enquiries, complaints, or defects in a professional manner.
✨Familiarise Yourself with COINS Software
If you have experience with COINS software, mention it during the interview. If not, do some research on it beforehand. Understanding how to log and update customer enquiries will show your commitment to the role.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you manage your time and tasks. Share examples of how you've coordinated schedules or maintained accurate records in past positions.
✨Exhibit a Positive Attitude
A positive and proactive attitude is essential for this role. During the interview, convey your willingness to learn new skills and take on additional tasks, as well as your ability to work both independently and as part of a team.
