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- Tasks: Manage and resolve customer complaints with empathy and objectivity.
- Company: Join a leading Social Housing client dedicated to improving customer experiences.
- Benefits: Competitive salary, opportunity for impactful work, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your problem-solving skills.
- Qualifications: Strong interpersonal skills and a commitment to high-quality service are essential.
- Other info: This is a temporary role for 3 months, starting ASAP.
The predicted salary is between 29900 - 36700 £ per year.
Complaints Officer Location: St Helens Salary: £33,232 per annum Start: ASAP Job Type: Temporary – 3 months We are recruiting on behalf of one of our Social Housing clients for a Complaints Officer in the North-West. Purpose of this post: They will manage Stage 1 and Stage 2 complaints, ensuring they are handled with empathy, objectivity, and within policy guidelines. This role involves resolving complaints across all service areas, responding to MP inquiries, and seeking improvements in customer experience. You will be the main point of contact for customers, managing cases from investigation to resolution. Key Responsibilities: Liaise with customers to understand and resolve complaints. Investigate complaints, review relevant documents, and liaise with internal teams. Ensure customer vulnerabilities are considered during the process. Provide high-quality, timely responses and apply dispute resolution principles. Record and monitor complaints, ensuring resolutions are implemented. Guide Customer Service Advisors in logging complaints correctly. Share learning from complaints to drive improvements across the organization. Meet customers in person when required and ensure health and safety standards are followed. Apply fairness and equality in all service delivery and report safeguarding concerns.Skills Needed: Strong interpersonal, investigation, and problem-solving skills. Resilient, motivated, and committed to delivering high-quality …
Complaints Officer employer: Building Careers UK
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Familiarize yourself with the specific complaints handling policies and procedures of the organization. Understanding their approach will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved complaints or handled difficult situations. This will showcase your problem-solving skills and ability to empathize with customers.
✨Tip Number 3
Research common issues faced in social housing and think about how you would address them. Being knowledgeable about the sector will help you stand out as a candidate who is proactive and informed.
✨Tip Number 4
Practice your communication skills, especially in conveying empathy and understanding. As a Complaints Officer, your ability to connect with customers will be crucial in resolving their issues effectively.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Complaints Officer position. Understand the key responsibilities and skills required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in handling complaints or customer service roles. Use specific examples that demonstrate your interpersonal and problem-solving skills.
Show Empathy and Objectivity: When writing your application, convey your ability to handle complaints with empathy and objectivity. Share instances where you successfully resolved issues while considering customer vulnerabilities.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Building Careers UK
✨Show Empathy and Understanding
As a Complaints Officer, empathy is key. Be prepared to discuss how you would handle sensitive situations and demonstrate your ability to understand the customer's perspective.
✨Highlight Your Investigation Skills
Be ready to share examples of how you've successfully investigated complaints in the past. Discuss your approach to gathering information and collaborating with internal teams.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about specific instances where you've resolved complex issues. Highlight your problem-solving techniques and how you ensure fair outcomes for all parties involved.
✨Discuss Your Commitment to Quality
Emphasize your dedication to providing high-quality responses and improving customer experience. Share any relevant metrics or feedback that showcase your success in previous roles.
