At a Glance
- Tasks: Be the go-to person for residents during maintenance works and ensure smooth communication.
- Company: Join a reputable contractor in the social housing sector with a supportive team.
- Benefits: Earn £28,000 per year with opportunities for career growth and development.
- Other info: Dynamic role with a chance to enhance your organisational and communication skills.
- Why this job: Make a real difference in residents' lives by delivering outstanding customer service.
- Qualifications: Experience in customer care or resident liaison, especially in social housing.
The predicted salary is between 28000 - 28000 £ per year.
Location: Warrington
Salary: £28,000 per annum
Temp to permanent position
Our client, a well-established contractor within the social housing sector, is looking to recruit an experienced Scheduler to join their growing team based in Warrington. This is an excellent opportunity for someone with a background in social housing or maintenance contracting who is passionate about delivering outstanding customer service and ensuring residents receive a positive experience throughout repair and planned maintenance works.
Key Responsibilities
- Act as the main point of contact for residents throughout planned and reactive maintenance works.
- Liaise with site teams, operatives, subcontractors and clients to ensure works are delivered efficiently.
- Keep residents informed of appointment dates, progress updates and any changes to scheduled works.
- Resolve customer queries and complaints promptly and professionally.
- Monitor customer satisfaction and identify opportunities to improve the resident journey.
- Maintain accurate records and update internal systems.
- Work closely with operational teams to ensure service level agreements and KPIs are achieved.
- Support the wider contract team with administrative and coordination duties as required.
About You
- Previous experience in a Customer Experience, Customer Care or Resident Liaison role.
- Experience working for a social housing contractor or within planned maintenance and/or reactive maintenance is essential.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft Office and internal scheduling/CRM systems.
- A proactive approach with a genuine commitment to delivering excellent customer service.
What's on Offer
- Salary of £28,000 per annum.
- Full-time, temp to permanent position.
- Opportunity to join a reputable social housing contractor with a strong pipeline of work.
- Supportive team environment and opportunities for career development.
If you have experience within the social housing or maintenance sector and enjoy delivering exceptional customer service, we'd love to hear from you. Please give Danielle from Building Careers a call on 07897 069130.
Locations
Scheduler in Cheshire, Warrington employer: Building Careers UK
Join a reputable social housing contractor in Warrington, where your role as a Scheduler will be pivotal in enhancing resident experiences through outstanding customer service. With a supportive team culture and a commitment to employee growth, this temp to permanent position offers a competitive salary and the chance to contribute to meaningful projects that positively impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Cheshire, Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Building Careers UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Building Careers UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Scheduler in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Building Careers UK.
How to prepare for a job interview at Building Careers UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Building Careers UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Building Careers UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
