Drainage Scheduler Location: Birkenhead, Merseyside Salary: £26,000 to £30,000 Job Type: Permanent, Full-Time About the Company Our client is an established facilities maintenance business with over 20 years of industry experience, providing specialist services to commercial and industrial clients across the UK. With a growing drainage division and a strong reputation for delivering reliable, high-quality services, the business supports a diverse client base through planned maintenance, reactive works and specialist drainage solutions. Due to continued growth, they are looking to recruit an organised and proactive Drainage Scheduler to join their established team in Birkenhead. This is an excellent opportunity to join a growing business where you can play an important role in the smooth running of daily operations and the delivery of excellent customer service. The Role As Drainage Scheduler, you will be responsible for coordinating planned preventative maintenance (PPM) and reactive drainage works, ensuring engineers and subcontractors are scheduled efficiently and clients receive timely updates throughout the process. Working closely with operational managers, engineers, subcontractors and clients, you will oversee job scheduling, route planning, emergency call-out coordination and the administration associated with completing works. This is a fast-paced, varied position that requires excellent organisation, attention to detail and the ability to manage changing priorities. You will need to be confident using job management systems, communicating professionally with customers and keeping accurate records to ensure work is completed efficiently and in line with agreed service levels. Key Responsibilities Scheduling & Operational Coordination Coordinate daily and weekly schedules for planned preventative maintenance and reactive drainage works. Allocate jobs to engineers and subcontractors, considering availability, location, urgency and required resources. Manage emergency call-out triage and prioritise urgent drainage issues appropriately. Plan efficient routes and adjust schedules when unforeseen delays, cancellations or operational issues arise. Communicate live updates to clients regarding engineer attendance, arrival times and changes to appointments. Provide operational support to managers, helping ensure workloads are managed effectively and service-level agreements are achieved. Customer & Subcontractor Management Act as a key point of contact for clients, engineers, subcontractors and suppliers. Respond to customer queries promptly and professionally, maintaining strong working relationships. Coordinate subcontractor attendance and manage purchase orders for subcontractors and suppliers. Maintain clear communication between customers and operational teams throughout the lifecycle of each job. Manage client portals and ensure relevant information is updated accurately and within required timescales. Administration & Reporting Complete day-to-day administrative duties associated with drainage operations. Check job cards and associated documentation for accuracy and completeness. Manage waste transfer notes and ensure relevant records are maintained. Prepare and issue reports to clients, ensuring all required information is recorded correctly. Prepare completed jobs for invoicing and ensure supporting documentation is available. Process low-value quotations for additional works recommended by engineers. Accurately record all activity, job updates and communications on the company's CRM and job management systems. Work towards agreed KPIs, maintaining high standards of accuracy, productivity and customer service. Additional Responsibilities Provide out-of-hours support for one week per month, with an additional bonus payable following successful completion of the probationary period. Support the wider operational team where required to help maintain an efficient and responsive service. About You To be considered for this opportunity, you should have: At least two years' experience working within a drainage department. A minimum of two years' customer service or customer relationship management experience. Experience using iTouch or a similar job management system. Knowledge of web-based client management systems and customer portals. Good working knowledge of Microsoft Office packages, particularly Outlook. Strong organisational and time-management skills, with the ability to coordinate multiple jobs simultaneously. Excellent verbal and written communication skills. A professional telephone manner and confidence communicating with customers, engineers and subcontractors. Strong attention to detail and the ability to maintain accurate records. The ability to work independently, manage competing priorities and remain calm in a fast-paced environment. A self-motivated, practical and solutions-focused approach. A willingness to provide occasional out-of-hours support as part of a rota. An enhanced DBS check will be required, with employment subject to satisfactory checks. What's on Offer? £29,000 annual salary. Permanent, full-time employment. 22 days' annual leave, increasing with length of service, plus bank holidays. Company pension with a 5% employer contribution. Private healthcare package, subject to successful completion of probation. Free on-site parking. Company events and a friendly, supportive working environment. Ongoing training and opportunities for career progression. Additional bonus for participation in the out-of-hours support rota, following successful completion of probation. Apply Today If you have drainage industry experience and enjoy coordinating people, managing schedules and delivering excellent customer service, we want to hear from you. If you're interested in this opportunity, then please get in touch today with our Commercial Specialist, Mark Harris. Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy, and Disclaimers which can be found on our website. Building Careers UK is an equal opportunities employer. We welcome applications from all suitably qualified candidates. Please Note: Due to the high volume of applicants, only those shortlisted will be contacted. INDCOM
Drainage Scheduler in Birkenhead employer: Building Careers Uk
As a leading construction and civil engineering contractor in Huyton, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With competitive salaries and a comprehensive benefits package, we are committed to supporting your professional growth through ongoing training and development opportunities, ensuring you thrive in your role as a Senior Estimator. Join us to be part of a dynamic team dedicated to delivering high-quality residential developments and infrastructure projects while enjoying the stability of a strong pipeline of work.
StudySmarter Expert Advice🤫
We think this is how you could land Drainage Scheduler in Birkenhead
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Building Careers Uk, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Drainage Scheduler at Building Careers Uk.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Building Careers Uk
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
