At a Glance
- Tasks: Manage leasehold services, support customers, and ensure compliance with statutory obligations.
- Company: Join a dynamic team at Torus, dedicated to high-quality customer service.
- Benefits: Competitive salary of £34,363, with opportunities for professional growth.
- Other info: Enjoy a diverse role with varied tasks and the chance to travel.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing IT systems, strong numeracy, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: St Helens but will require travel to other offices on occasion.
Salary: £34,363
About the Role
As a Leasehold Officer, you'll play a key role in delivering a high-quality, comprehensive service to Torus leaseholders, shared owners, Rent to Buy tenants, and freeholders. You'll manage a varied caseload, support customers through key processes, and ensure our statutory and contractual obligations are met. This is a diverse and rewarding role where no two days are the same - from managing Right to Buy applications to supporting shared ownership re-sales, arrears recovery, and leasehold queries.
What You'll Be Doing
- Manage Right to Buy (RTB) and Right to Acquire (RTA) applications through to completion, including eligibility checks and discount calculations.
- Act as the main point of contact for all leasehold management matters.
- Deliver an effective arrears recovery service, including enforcement action, court applications (MCOL/PCOL), and attending hearings when required.
- Provide full tenancy and property management for Rent to Buy customers - from viewings and sign-ups to Section 21 notices and tenancy support.
- Support Shared Owners with viewings, sign-ups, staircasing, and re-sales.
- Liaise with internal teams on major works, statutory consultation, service charge accuracy, and financial compliance.
- Work closely with Managing Agents on estate fees, ground rent, and management issues.
- Process leaseholder applications requiring consent and take action on breaches of lease.
- Attend First Tier Tribunal hearings when needed.
- Represent the Leasehold Team at new build site meetings and support defect reporting.
- Ensure void Rent to Buy properties are inspected, secure, and re-let within agreed timescales.
What We're Looking For
- Experience using housing-related IT systems
- Strong numeracy, organisational skills, and the ability to work to performance targets
- Excellent communication skills and confidence engaging with customers, colleagues, and external partners
- Experience working with the public and managing your own workload effectively
- Experience in leasehold management, arrears recovery, or RTB/RTA processing
- A clean driving licence
If you have the experience, leadership skills, and industry knowledge to successfully manage this role, we would love to hear from you.
Please give Danielle from Building Careers a call on 07897 069130.
This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our other colleagues.
Leasehold Officer in St. Helens employer: Building Careers UK Ltd
Torus is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for a Leasehold Officer. With a focus on delivering high-quality services to our diverse customer base, employees benefit from meaningful work, opportunities for professional growth, and the chance to make a real impact in the community. Located in St Helens, the role offers flexibility with occasional travel to other offices, ensuring a dynamic and engaging work environment.
