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- Tasks: Lead a team to deliver top-notch repairs and ensure customer satisfaction.
- Company: Join a dynamic team focused on responsive repairs and community impact.
- Benefits: Enjoy a collaborative environment with opportunities for mentorship and growth.
- Why this job: Make a real difference while developing your leadership skills in a supportive culture.
- Qualifications: NVQ Level 2/3 in a trade and team management experience required.
- Other info: Contact Danielle from Building Careers for more info!
The predicted salary is between 36000 - 60000 £ per year.
Join our client’s Responsive Repairs & Small Works team to oversee the operational management of responsive repairs, ensuring efficient, customer-focused service delivery while maintaining high standards and health & safety compliance. You will manage a team of operatives and resource schedulers, ensuring high performance and customer satisfaction., * Lead and manage the team to achieve key performance targets and improve customer satisfaction.
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Allocate work and ensure operatives are utilized efficiently.
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Conduct pre and post inspections and maintain accurate data.
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Mentor and develop team members, including apprentices.
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Ensure compliance with all health and safety and contractual obligations.
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Provide regular performance updates to the Contract Manager.
Key Success Measures:
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Efficient service delivery within budget, on time, and to the required standard.
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Consistently meeting performance targets and customer satisfaction levels.
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Timely, accurate reporting and risk mitigation.
Our Values:
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Making a difference: Investing in people and the community.
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Positively open: Embracing feedback for better customer service.
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Together as one: Collaborative team to drive positive outcomes.
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Qualifications: NVQ Level 2/3 in a trade, SMSTS, Team supervision qualification
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Experience: Team management, budget control, audits, and inspections
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Skills: Strong communication, organizational, and health & safety knowledge
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Personal Traits: Results-driven, customer-focused, proactive in service improvement
Please call Danielle from Building Careers on (phone number removed) / (phone number removed)
Repairs Manager employer: Building Careers UK Ltd
Contact Detail:
Building Careers UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Familiarize yourself with the key performance targets and customer satisfaction metrics that are crucial for the Repairs Manager role. Understanding these will help you demonstrate your ability to meet and exceed these expectations during the interview.
✨Tip Number 2
Highlight your experience in team management and mentoring, especially if you've worked with apprentices before. Be ready to share specific examples of how you've developed team members and improved their performance.
✨Tip Number 3
Showcase your knowledge of health and safety compliance by discussing any relevant training or certifications you have. This will demonstrate your commitment to maintaining high standards in service delivery.
✨Tip Number 4
Prepare to discuss your approach to resource allocation and efficiency. Think about past experiences where you successfully managed budgets and schedules to deliver projects on time and within budget.
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Repairs Manager position. Understand the key responsibilities, qualifications, and values that the company emphasizes, such as customer satisfaction and health & safety compliance.
Highlight Relevant Experience: In your application, make sure to highlight your experience in team management, budget control, and conducting audits and inspections. Use specific examples that demonstrate your ability to lead a team and improve service delivery.
Showcase Your Skills: Emphasize your strong communication and organizational skills in your CV and cover letter. Provide examples of how you've successfully managed teams and met performance targets in previous roles.
Align with Company Values: Reflect on how your personal traits align with the company's values, such as being results-driven and customer-focused. Mention any experiences where you have positively impacted your team or community, showcasing your commitment to making a difference.
How to prepare for a job interview at Building Careers UK Ltd
✨Showcase Your Leadership Skills
As a Repairs Manager, you'll be leading a team. Be prepared to discuss your previous experiences in team management, how you motivate your team, and any specific strategies you've used to improve performance and customer satisfaction.
✨Demonstrate Your Knowledge of Health & Safety
Health and safety compliance is crucial in this role. Make sure to highlight your understanding of health and safety regulations and any relevant qualifications, such as SMSTS, during the interview.
✨Prepare for Performance Metrics Discussion
The job emphasizes achieving key performance targets. Be ready to talk about how you've met or exceeded performance metrics in past roles, and provide examples of how you tracked and reported on these metrics.
✨Emphasize Your Customer-Focused Approach
Customer satisfaction is a key success measure. Share specific examples of how you've improved customer service in previous positions and how you plan to maintain high standards in this new role.
