Drainage Scheduler
Location:
Birkenhead, Merseyside Salary:
£26,000 to £30,000 Job Type:
Permanent, Full-Time
About the Company
Our client is an established facilities maintenance business with over 20 years of industry experience, providing specialist services to commercial and industrial clients across the UK. With a growing drainage division and a strong reputation for delivering reliable, high-quality services, the business supports a diverse client base through planned maintenance, reactive works and specialist drainage solutions. Due to continued growth, they are looking to recruit an organised and proactive Drainage Scheduler to join their established team in Birkenhead. This is an excellent opportunity to join a growing business where you can play an important role in the smooth running of daily operations and the delivery of excellent customer service.
The Role
As Drainage Scheduler, you will be responsible for coordinating planned preventative maintenance (PPM) and reactive drainage works, ensuring engineers and subcontractors are scheduled efficiently and clients receive timely updates throughout the process. Working closely with operational managers, engineers, subcontractors and clients, you will oversee job scheduling, route planning, emergency call-out coordination and the administration associated with completing works. This is a fast-paced, varied position that requires excellent organisation, attention to detail and the ability to manage changing priorities. You will need to be confident using job management systems, communicating professionally with customers and keeping accurate records to ensure work is completed efficiently and in line with agreed service levels.
Key Responsibilities
Scheduling & Operational Coordination Coordinate daily and weekly schedules for planned preventative maintenance and reactive drainage works.
Allocate jobs to engineers and subcontractors, considering availability, location, urgency and required resources.
Manage emergency call-out triage and prioritise urgent drainage issues appropriately.
Plan efficient routes and adjust schedules when unforeseen delays, cancellations or operational issues arise.
Communicate live updates to clients regarding engineer attendance, arrival times and changes to appointments.
Provide operational support to managers, helping ensure workloads are managed effectively and service-level agreements are achieved.
Customer & Subcontractor Management Act as a key point of contact for clients, engineers, subcontractors and suppliers.
Respond to customer queries promptly and professionally, maintaining strong working relationships.
Coordinate subcontractor attendance and manage purchase orders for subcontractors and suppliers.
Maintain clear communication between customers and operational teams throughout the lifecycle of each job.
Manage client portals and ensure relevant information is updated accurately and within required timescales.
Administration & Reporting Complete day-to-day administrative duties associated with drainage operations.
Check job cards and associated documentation for accuracy and completeness.
Manage waste
Drainage Scheduler in London employer: Building Careers UK Ltd
Our client is a leading civil engineering and highways contractor based in Stockport, offering a collaborative work culture and a strong focus on employee development. With a substantial forward order book and long-term framework contracts, employees benefit from exposure to major projects across the North West, competitive salaries, and excellent packages, making it an ideal environment for experienced professionals seeking meaningful career growth.
