At a Glance
- Tasks: Be the go-to person for residents during maintenance works and ensure smooth communication.
- Company: Reputable social housing contractor with a strong focus on customer service.
- Benefits: Salary of £28,000, full-time role, and career development opportunities.
- Other info: Dynamic role with a chance to grow within a well-established company.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Experience in customer care or resident liaison, especially in social housing.
The predicted salary is between 28000 - 28000 £ per year.
Location: Warrington
Salary: £28,000 per annum
Temp to permanent position
Our client, a well-established contractor within the social housing sector, is looking to recruit an experienced Scheduler to join their growing team based in Warrington. This is an excellent opportunity for someone with a background in social housing or maintenance contracting who is passionate about delivering outstanding customer service and ensuring residents receive a positive experience throughout repair and planned maintenance works.
Key Responsibilities
- Act as the main point of contact for residents throughout planned and reactive maintenance works.
- Liaise with site teams, operatives, subcontractors and clients to ensure works are delivered efficiently.
- Keep residents informed of appointment dates, progress updates and any changes to scheduled works.
- Resolve customer queries and complaints promptly and professionally.
- Monitor customer satisfaction and identify opportunities to improve the resident journey.
- Maintain accurate records and update internal systems.
- Work closely with operational teams to ensure service level agreements and KPIs are achieved.
- Support the wider contract team with administrative and coordination duties as required.
About You
- Previous experience in a Customer Experience, Customer Care or Resident Liaison role.
- Experience working for a social housing contractor or within planned maintenance and/or reactive maintenance is essential.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft Office and internal scheduling/CRM systems.
- A proactive approach with a genuine commitment to delivering excellent customer service.
What's on Offer
- Salary of £28,000 per annum.
- Full-time, temp to permanent position.
- Opportunity to join a reputable social housing contractor with a strong pipeline of work.
- Supportive team environment and opportunities for career development.
If you have experience within the social housing or maintenance sector and enjoy delivering exceptional customer service, we'd love to hear from you.
Locations
Scheduler in Cheshire, Warrington employer: Building Careers UK Ltd
Join a reputable social housing contractor in Warrington, where your role as a Scheduler will be pivotal in enhancing resident experiences through outstanding customer service. With a supportive team culture and ample opportunities for career development, you will thrive in an environment that values your contributions and fosters professional growth. Enjoy a competitive salary and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Building Careers UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Building Careers UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduler in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Building Careers UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Building Careers UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Building Careers UK Ltd!
How to prepare for a job interview at Building Careers UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
