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For Companies At a Glance
- Tasks: Manage hire enquiries and orders while providing excellent customer service.
- Company: Join a leading company in the plant and tool hire industry.
- Benefits: Enjoy a Monday to Friday schedule with no weekends!
- Why this job: Be part of a friendly team supporting major projects across the country.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Receive a free copy of BMN Magazine upon signing up!
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leader in the plant and tool hire industry, is on the lookout for a confident and motivated individual to join their Key Accounts Office as a Hire Desk Controller, based in Stockport.
About the Role
As a Hire Desk Controller, you’ll play a key role in delivering top-tier service, ensuring hire requirements are met efficiently and professionally. You’ll be part of an experienced, friendly team dedicated to providing outstanding customer service and supporting major projects across the country.
Key Responsibilities
- Handle incoming hire enquiries via phone and email
- Process and manage equipment hire orders with speed and accuracy
- Build and maintain strong relationships with key account customers
- Liaise with depots and suppliers to ensure on-time deliveries and collections
- Provide updates and support to customers throughout the hire process
- Maintain accurate records and data entry within the hire management system
What They’re Looking For
- Excellent telephone manner and communication skills
- Confident and professional when dealing with customers
- Computer literate with strong attention to detail
- Organised, proactive, and able to work well under pressure
- A team player with a can-do attitude
Working Hours
Monday to Friday: 7:30am – 5:00pm (No weekends!)
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Hire Desk Coordinator- Stockport employer: Builders' Merchants News
Contact Detail:
Builders' Merchants News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Coordinator- Stockport
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires excellent telephone manners, consider role-playing scenarios with a friend to enhance your confidence and clarity when handling customer enquiries.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will highlight your ability to work well under pressure, which is crucial for this position.
✨Tip Number 4
Network with professionals in the hire industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Hire Desk Coordinator- Stockport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Desk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle enquiries and manage orders efficiently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to work under pressure, as these are crucial for the position. Make sure to mention any specific experiences that showcase your proactive approach and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Hire Desk Coordinator role.
How to prepare for a job interview at Builders' Merchants News
✨Showcase Your Communication Skills
Since the role requires excellent telephone manner and communication skills, practice articulating your thoughts clearly. Prepare to demonstrate how you've effectively communicated with customers in past roles.
✨Highlight Your Organisational Skills
Being organised is crucial for a Hire Desk Coordinator. Share examples of how you manage multiple tasks or projects simultaneously, especially under pressure, to show that you can handle the demands of the job.
✨Demonstrate Your Team Spirit
This position requires a team player with a can-do attitude. Be ready to discuss instances where you've collaborated with colleagues to achieve a common goal, emphasising your ability to work well within a team.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role. Prepare responses on how you would handle enquiries, manage equipment orders, and maintain relationships with key account customers to showcase your problem-solving skills.
