Order Picker Packer (Forklift)

Builder Depot is one of the leading independent Builders Merchants in the UK. We pride ourselves on providing excellent training and development opportunities for our employees, along with long-term career progression.

We are seeking an experienced individual with e-commerce experience to join our team.

Shift: 8:30am - 5:30pm

The main roles and responsibilities include:

• Order Picking and Packing: Accurately picking and packing orders from different sections of the store, ensuring all items are correctly picked and packed according to high standards.
• Labeling and Dispatch: Ensuring orders are labeled correctly and ready for dispatch, with a focus on smooth operation and efficiency.
• Click & Collect Orders: Picking and preparing orders for customers to collect in-store.
• Stock Management: Updating stock records, dealing with stock issues, and using warehouse management systems to maintain accuracy.
• Customer Interactions: Handling order-related queries through Zendesk and managing customer returns.
• Manual Handling: Carrying out daily manual handling tasks, including lifting up to 30kg.
• Replenishing Stock: Ensuring stock levels are maintained in the department.
• Processing Sample Requests: Organizing and preparing the sample orders for shipment, ensuring they are dispatched in a timely manner.

Person Specification:

• Warehouse Experience: Previous experience in a warehouse environment is an advantage, particularly if you've worked with forklifts or counterbalance machinery.
• Organizational Skills: You should be able to prioritize tasks effectively, ensuring deadlines are met even under pressure.
• Communication Skills: Excellent verbal and written communication skills are necessary for internal collaboration and dealing with customer inquiries.
• IT Literacy: Comfort using computers and willingness to learn warehouse management systems.
• Physical Capability: Capable of handling manual tasks and lifting up to 30kg safely.