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- Tasks: Assist customers, manage orders, and handle payments at our busy trade counter.
- Company: Join a leading retail company in Acton, London, known for its supportive team culture.
- Benefits: Earn between £12.50 to £14 per hour with opportunities for training and growth.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: One year of experience in the trade industry preferred; training provided for the right candidate.
- Other info: Flexible hours available; perfect for students looking to gain valuable work experience.
We are looking for experienced Trade Counter Sales Assistants to join our Acton branch.
Your duties will include:
- Greeting, serving, and assisting customers
- Taking, making, and returning phone calls
- Providing customers with advice and guidance on product selection
- Quoting and liaising with customers
- Taking orders for deliveries and ensuring that the delivery is completed by transport
- Following company procedures for sales/returns (generally about 3 months before doing returns)
- Taking cash and card payments
- Balancing cash registers with receipts
- Ensuring customer complaints are dealt with promptly and efficiently
- Ordering special order items and following up returns to suppliers when necessary
- Stock taking and stock checks
- Keeping the counter clean and tidy
- Keeping up to date with promotions and updating displays
- Adherence to health and safety legislation
- Following the trade counter supervisors’ instructions
Person Specification:
- At least one year's experience working in the building merchants or trade industry, preferably on a trade counter, but training will be provided
- Ability to manage and prioritise workload
- Excellent team player
- Compliance with company health and safety, security, and privacy policies
- Good IT skills
Benefits include but are not limited to...
Trade Counter Sales Assistants employer: Builder Depot Limited
Contact Detail:
Builder Depot Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Assistants
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Knowing the ins and outs of what they sell will help you engage confidently with customers and demonstrate your expertise during any interviews.
✨Tip Number 2
Network within the industry! Attend local trade events or join relevant online forums to connect with professionals in the building merchants sector. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare for role-specific scenarios that may come up during the interview. Think about how you would handle customer complaints or manage stock levels, as these are key aspects of the Trade Counter Sales Assistant role.
✨Tip Number 4
Showcase your teamwork skills! Be ready to discuss examples of how you've successfully collaborated with colleagues in previous roles, as being a good team player is essential for this position.
We think you need these skills to ace Trade Counter Sales Assistants
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the building merchants or trade industry. Emphasise any previous roles that involved customer service, sales, or working on a trade counter.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Trade Counter Sales Assistant position. Mention specific skills and experiences that align with the job description, such as your ability to manage workload and provide excellent customer service.
Showcase Your Skills: In your application, clearly demonstrate your IT skills and any experience with cash handling or stock management. Use examples from your past roles to illustrate how you have successfully managed similar tasks.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Builder Depot Limited
✨Show Your Customer Service Skills
As a Trade Counter Sales Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully assisted customers in the past, whether it's through providing product advice or resolving complaints.
✨Demonstrate Industry Knowledge
Having at least a year’s experience in the building merchants or trade industry is crucial. Brush up on your knowledge of products and services relevant to the role, and be ready to discuss how this experience can benefit the company.
✨Highlight Teamwork Abilities
This role requires excellent teamwork skills. Think of instances where you've worked effectively within a team, and be ready to explain how you contribute to a positive team environment.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical situations during the interview, such as dealing with a difficult customer or managing stock levels. Practise your responses to these scenarios to demonstrate your problem-solving skills and adherence to company procedures.
