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For Companies At a Glance
- Tasks: Convert leads into sales while providing top-notch customer support.
- Company: Join Builder Depot, a leading independent Builders Merchant in the UK.
- Benefits: Excellent training, career progression, and a supportive work environment.
- Other info: Work Tuesday to Saturday with flexible shifts and opportunities for growth.
- Why this job: Be part of a dynamic team and help customers with their projects.
- Qualifications: Sales experience and great communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Builder Depot is one of the leading independent Builders Merchants in the UK. We pride ourselves on providing excellent training and development opportunities for our employees, along with long‑term career progression.
We are looking for someone who is motivated by targets, confident on the phone, and thrives on converting leads into sales while maintaining an excellent customer experience. We require someone that is available Tuesday to Saturday. Shift pattern is: Tuesday – Friday 9:00‑18:00 and Saturdays 7:00‑16:00.
Roles and Responsibilities
- Sales: Take full ownership of inbound and outbound sample leads and proactively convert them into full-value orders. The approach is to follow up on all sample requests, ensuring no opportunity is missed, including identifying upselling and cross‑selling opportunities across the full Builder Depot range. Confidently guide customers through their project needs.
- Phone‑based sales and support to customers who have ordered a sample. Ensuring we are following up consistently to maximise conversion rates.
- Labeling and Dispatch Improvement: Working to improve our samples operational processes and offer, including packaging and dispatching.
- Customer Interactions: Handling sample order‑related queries through Zendesk and CRM.
- Manual Handling: Carrying out daily manual handling tasks, including lifting up to 30kg.
- Replenishing Stock: Ensuring samples stock levels are maintained in the department.
Person Specification
- Sales Experience: Previous experience in a sales environment is an advantage, particularly in the same or similar industry (Construction products, flooring, carpeting etc).
- Great Customer Service: We approach sales in a non‑pushy friendly way, aiming to help the customer with their project and have them choose Builder Depot as their preferred supplier.
- Organizational Skills: You should be able to prioritise tasks effectively, ensuring deadlines are met even under pressure.
- Attention to detail: Attention to detail is critical to ensure the order is handled correctly.
- Communication Skills: Excellent verbal and written communication skills are necessary for internal collaboration and dealing with customer inquiries.
- IT Literacy: Comfort using computers and willingness to learn warehouse management systems.
- Physical Capability: Capable of handling manual tasks and lifting up to 30kg safely.
Online Sales Advisor employer: Builder Depot Limited
Contact Detail:
Builder Depot Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Builder Depot. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about phone-based sales, grab a friend and do some mock calls. Focus on being confident and friendly while guiding them through project needs. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your sales experience! Be ready to share specific examples of how you've successfully converted leads into sales in the past. Highlight any upselling or cross-selling you've done, as this will resonate well with the job requirements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Builder Depot!
We think you need these skills to ace Online Sales Advisor
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've successfully converted leads into sales before, so share those stories!
Be Customer-Focused: Remember, we pride ourselves on excellent customer service. Use your application to demonstrate how you've helped customers in the past and how you can bring that same friendly approach to Builder Depot.
Keep It Organised: Your application should be clear and well-structured. We appreciate attention to detail, so make sure everything is easy to read and free from errors. A tidy application reflects your organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Builder Depot Limited
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss your previous experiences. Think about specific examples where you successfully converted leads into sales, as this will show your potential employer that you can hit those targets they’re after.
✨Customer-Centric Mindset
Builder Depot values great customer service, so prepare to demonstrate how you approach customer interactions. Have a few stories ready that highlight your ability to guide customers through their project needs in a friendly, non-pushy way.
✨Get Familiar with Their Products
Take some time to research Builder Depot’s product range. Knowing the ins and outs of what they offer will not only impress your interviewers but also help you identify upselling and cross-selling opportunities during the conversation.
✨Show Off Your Organisational Skills
Since the role requires effective prioritisation and attention to detail, think of examples from your past where you successfully managed multiple tasks under pressure. This will reassure them that you can handle the demands of the job.