At a Glance
- Tasks: Manage aftercare processes, prioritise defects, and ensure client satisfaction post-completion.
- Company: Dynamic main contractor known for impressive new builds and refurbishments in Manchester.
- Benefits: Flexible hours, excellent salary, and a supportive work environment.
- Other info: Opportunity for career growth in a company that values its people.
- Why this job: Join a thriving team and make a real impact on customer satisfaction and project success.
- Qualifications: Experience in aftercare management and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Regional Aftercare Manager Main Contractor (Building Sector)
Office: Manchester City Centre ** Open to Full Time or Part Time ** I am recruiting for a Regional Aftercare Manager, to support a Main Contractor based in the Manchester region / North West who are known for their delivery of New Build and Refurbishment projects across the North West.
The business, have built a handful of impressive buildings across the City and wider region and are continuing to deliver multiple schemes.
As Regional Aftercare Manager, you will support the regional SLT and be the main point of contact for all things Aftercare within the region.
We are open to candidates both on a full time basis and part time (flexible on how that looks).
Own the aftercare process , prioritising defects, remedial works, and resource allocation to maximise retention recovery, close out legacy issues in a timely manner to the most commercial advantageous position for the business.
Drive the timely release of retentions through proactive management of defects, certification requirements, completion documentation, and client engagement.
Manage defect liability and warranty periods, ensuring contractual obligations are fulfilled while protecting the business from unnecessary cost exposure.
Lead the commercial assessment of defects and remedial works, quarantining issues, identifying liability, and recovering costs from subcontractors, suppliers and third parties where appropriate.
Maintain strong client relationships post-completion, resolving issues effectively to protect customer satisfaction, reputation, and future opportunities.
Monitor contractual (upstream and downstream to supply chain) compliance throughout the aftercare period, ensuring all obligations, notices, response times, and service commitments are achieved.
Provide regular reporting on retention recovery, defects status, commercial risks, outstanding liabilities, and opportunities to improve project margin and cash flow.
Liaise and communicate effectively with Operations Managers to ensure resource is managed for any site day to day management as/when required.
Support with the strategy and recovery of costs incurred where liability lies outside of the business Benefits of Joining?
Flexible hours / days if part time Joining a dynamic business who are performing well Excellent salary + Benefits Manchester based with site travel Joining a business who care about their people and their strategy and are constantly striving to be the best in class
Regional Aftercare Manager employer: Build Search
Build Search is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the building sector. With a focus on employee growth, you will have access to extensive professional development opportunities while working on high-profile projects in Berkshire. The company values its team members, providing a supportive environment that encourages leadership and excellence in delivering complex schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftercare Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Build Search, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Regional Aftercare Manager at Build Search.
We think you need these skills to ace Regional Aftercare Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Build Search
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
