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- Tasks: Provide admin support and face-to-face customer service in a social housing organisation.
- Company: Join a dedicated social housing organisation in Somerset.
- Benefits: Comprehensive training, supportive environment, and career guidance.
- Why this job: Make a difference by helping customers and solving their problems.
- Qualifications: Passion for customer service and teamwork skills required.
- Other info: Office-based role with potential for career growth.
The predicted salary is between 500 - 1500 £ per month.
We are looking for an Operational Support Assistant to join a social housing organisation in Somerset on a 3 month contract. The Operational Support Assistant will be responsible for general admin across the business and face to face customer service in the office.
What the Operational Support Assistant will be doing:
- Administration support to the business
- Supporting customers with payments and setting up direct debits
- Helping customers in the reception
- Taking calls and responding to emails
We’re looking for:
- Someone with a passion for helping customers and solving their problems
- Experience of face-to-face customer service
- An eye for detail
- Excellent teamwork
What you need to know:
If you’re successful, a comprehensive training programme is provided on the employer’s systems, processes and values to enhance your existing skills. The hours for this post are 8:30am - 5:00pm Monday to Friday. The role will require office working 5 days per week.
Operational Support Assistant in Yeovil employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Assistant in Yeovil
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves face-to-face interactions, think of scenarios where you’ve helped customers solve problems. Be ready to share these experiences during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you go for your interview. It shows you’re serious about the role and respect the company’s environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Operational Support Assistant in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any admin roles you've had, as this will show us you're a great fit for the Operational Support Assistant position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and solving problems. Let us know why you want to work with us and how you can contribute to our team.
Show Off Your Attention to Detail: In your application, make sure there are no typos or errors. We love candidates who pay attention to detail, so double-check everything before hitting send. A polished application speaks volumes about your professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Build Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operational Support Assistant. Familiarise yourself with tasks like administration support, customer service, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face customer interaction, prepare examples from your past experiences where you've successfully helped customers. Highlight your problem-solving skills and how you’ve handled challenging situations to show that you’re passionate about providing excellent service.
✨Emphasise Teamwork and Attention to Detail
The job requires excellent teamwork and an eye for detail. Think of specific instances where you collaborated effectively with others or caught mistakes that could have led to bigger issues. Sharing these stories will illustrate that you’re a reliable team player who pays attention to the finer points.
✨Prepare Questions for Your Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training programmes, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
