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- Tasks: Lead the management of customer complaints and drive improvements in customer experience.
- Company: Dynamic recruitment agency focused on enhancing customer satisfaction.
- Benefits: Competitive salary up to £38,000, Monday to Friday hours, and potential for permanent role.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong communication and analytical skills required.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 22800 - 42000 £ per year.
A recruitment agency is seeking an experienced Complaints Lead in Walton-on-Thames. Responsible for managing customer complaints, the ideal candidate will possess strong communication and analytical skills. This temp-to-perm role offers a competitive salary of up to £38,000 per annum, working Monday to Friday, 8am - 5pm. The position involves collaboration with operational teams and opportunities for impact in enhancing customer experience.
Complaints Lead - Temp to Perm | Drive CX Improvements in Walton-on-Thames employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Lead - Temp to Perm | Drive CX Improvements in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Complaints Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints management and customer experience. We recommend using the STAR method to structure your answers, showcasing your analytical skills and how you've driven improvements in the past.
✨Tip Number 3
Don’t forget to research the company culture of where you’re applying! Understanding their values and how they handle customer complaints can give you an edge in interviews. Plus, it shows you’re genuinely interested in making a positive impact.
✨Tip Number 4
Apply through our website for the best chance at landing that temp-to-perm role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Complaints Lead - Temp to Perm | Drive CX Improvements in Walton-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer complaints and showcases your strong communication skills. We want to see how you've made a difference in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Lead role. Share specific examples of how you've improved customer experience in the past.
Showcase Analytical Skills: Since this role involves analysing complaints data, be sure to mention any relevant analytical skills or tools you’ve used. We love candidates who can turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Lead inside and out. Familiarise yourself with common customer complaints and think about how you would handle them. This will show your potential employer that you're not just interested in the job, but that you’re ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and demonstrate your ability to enhance customer experience.
✨Be Analytical
As a Complaints Lead, you'll need to analyse data to identify trends in customer feedback. Brush up on any relevant analytical tools or methods you’ve used before. Be ready to discuss how you’ve used data to drive improvements in customer service, as this will highlight your analytical skills.
✨Collaborate Like a Pro
This role involves working closely with operational teams, so be prepared to talk about your teamwork experiences. Think of specific instances where collaboration led to successful outcomes. Highlighting your ability to work well with others will show that you can contribute positively to the team dynamic.
