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- Tasks: Coordinate repairs and maintenance requests, ensuring timely service delivery.
- Company: Join a dynamic team in Walthamstow with a focus on responsive helpdesk services.
- Benefits: Up to £33,000 salary, potential for hybrid work, and career growth opportunities.
- Why this job: Make a real impact by managing workflows and supporting essential services.
- Qualifications: Experience in helpdesk or facilities management and strong IT skills required.
- Other info: 12-month maternity cover with the potential for a permanent position.
The predicted salary is between 19800 - 26400 £ per year.
Salary: Up to £33,000
Location: Walthamstow (Waltham Forest)
Contract: 12-month maternity cover (potential to become permanent)
Hours: 36 hours per week (9am-5pm, with one 8am-4pm shift per week on a rota)
Working pattern: Initially full-time office-based. After probation, potential for hybrid.
About the Role
We are seeking a proactive and highly organised Repairs Planner to deliver responsive helpdesk services that support repairs, maintenance and premises support functions across a wide range of environments. You will play a key role in managing workflow, triaging service requests, coordinating tasks with contractors and internal teams, and ensuring service delivery meets agreed KPIs.
Key Responsibilities
- Coordinate and manage incoming service requests, work orders and help calls using CAFM systems (Concerto) and internal platforms such as ServiceOS.
- Prioritise and manage a personal caseload to ensure timely progression of open jobs in line with service KPIs.
- Build and maintain strong working relationships with internal teams, contractors and external stakeholders.
- Use effective questioning and listening techniques to understand customer needs and direct queries appropriately.
- Support the scheduling of routine and planned works.
- Manage queries and complaints professionally and ensure follow-up actions are completed.
- Assist with business development activity by supporting client officers in arranging or preparing for meetings.
- Ensure all work is carried out in accordance with health and safety requirements, policies and procedures.
Skills, Experience & Qualifications
- Significant experience in a similar helpdesk, coordination or facilities management role.
- Experience working with subcontractors and within a facilities management environment.
- Strong knowledge of relevant legislation, professional guidelines and best practice.
- Proven ability to monitor performance and take corrective action where needed.
- Ability to manage conflicting priorities, work under pressure and use initiative to resolve issues.
- Competent IT skills, including Microsoft Office and specialist systems such as CAFM platforms.
- Flexible approach to work, including occasional out-of-hours or weekend support if required.
Repairs Planner in Walthamstow employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Repairs Planner can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Repairs Planner, you'll need to coordinate with various teams and contractors. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and showcase your skills. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Repairs Planner in Walthamstow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repairs Planner role. Highlight your experience in helpdesk coordination and facilities management, and don’t forget to mention any relevant systems you’ve worked with, like CAFM platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've managed service requests or built relationships with contractors in the past.
Show Off Your Organisational Skills: As a Repairs Planner, being organised is key. In your application, give examples of how you've successfully managed multiple priorities and ensured timely progression of tasks. This will show us you can handle the workload!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Build Recruitment
✨Know Your CAFM Systems
Familiarise yourself with CAFM systems like Concerto and ServiceOS before the interview. Be ready to discuss how you've used similar platforms in past roles, as this will show your technical competence and readiness for the Repairs Planner position.
✨Demonstrate Your Organisational Skills
Prepare examples that highlight your ability to manage multiple tasks and prioritise effectively. Think of specific situations where you successfully handled a busy workload or resolved conflicting priorities, as this is crucial for the role.
✨Build Rapport with Stakeholders
Showcase your experience in building relationships with contractors and internal teams. Prepare anecdotes that illustrate your communication skills and how you've effectively collaborated with others to achieve service delivery goals.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer queries and complaints. Practice responding to hypothetical scenarios where you need to use effective questioning and listening techniques to understand and resolve issues.
