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- Tasks: Be the go-to person for residents during housing projects and ensure smooth communication.
- Company: Join a dedicated team in social housing, making a difference in your community.
- Benefits: Temp-to-perm role with competitive pay and mileage claims for your own vehicle.
- Why this job: Engage with residents and help improve their living conditions while developing your skills.
- Qualifications: Experience in customer liaison or social housing and strong communication skills required.
- Other info: Work Monday to Friday in a dynamic environment with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
We’re recruiting an experienced Customer Liaison Officer to support planned works and retrofit programmes across occupied social housing in the Chester and Stoke areas. This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person.
Key Details:
- Contract: Temp to Perm
- Working hours: Monday to Friday, approx. 8am–4:30pm
- Location: Chester & Stoke (site-based)
- Mileage claimable (own vehicle required)
Responsibilities:
- Act as the main point of contact for residents during works
- Lead resident and community engagement across live schemes
- Communicate programme details, access requirements and timelines
- Manage queries, concerns and complaints professionally
- Resolve access and resident issues to keep works on programme
- Maintain accurate records of communications and issues
- Work closely with site teams and project management
Requirements:
- Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO
- Background in social housing, planned works or retrofit or work in a LA or HA
- Confident handling sensitive resident situations
- Strong communication, organisation and problem-solving skills
- Full UK driving license (essential)
- Competent with Microsoft Office
Apply now for immediate consideration.
Resident Liaison Officer in Wales employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Wales
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and problem-solving. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, share specific examples of how you've successfully managed resident queries or complaints in the past. This will demonstrate your ability to handle sensitive situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in social housing.
We think you need these skills to ace Resident Liaison Officer in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to resident engagement and problem-solving.
Show Off Your Communication Skills: As a Customer Liaison Officer, strong communication is key. In your application, demonstrate your ability to handle sensitive situations and resolve issues effectively. We love seeing candidates who can communicate clearly and professionally!
Apply Through Our Website: Don’t forget to apply through our website for immediate consideration! It’s the best way for us to receive your application and get you on our radar. We’re excited to see what you bring to the table!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with social housing, planned works, and retrofit programmes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of resident interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed queries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle sensitive situations with residents. Prepare some scenarios in advance, like dealing with a frustrated resident or managing access issues. This will show that you can think on your feet and handle challenges effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism, which is crucial for a role that involves liaising with residents and site teams.
