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- Tasks: Support residents and manage tenancies in the vibrant Brixton area.
- Company: Join a large, established local authority making a real difference.
- Benefits: Enjoy a competitive salary, supportive team, and great local authority perks.
- Why this job: Make a positive impact on local communities while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Work Monday to Friday, 8:00am - 5:00pm in a dynamic environment.
The predicted salary is between 28800 - 38400 £ per year.
Location: Brixton (local area)
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:00am - 5:00pm
Contract: Full-time
Sector: Local Authority / Housing Services is seeking a proactive and committed Tenancy Officer to join its Housing Management team, working across the Brixton area. This is a frontline role focused on supporting residents, sustaining tenancies, and ensuring safe, well-managed communities.
Key Responsibilities
- Manage a patch of council tenancies, acting as the main point of contact for residents
- Deliver a high-quality, customer-focused housing management service
- Support tenants to sustain their tenancies, including early intervention in cases of rent arrears, anti-social behaviour, and breaches of tenancy
- Investigate and manage reports of anti-social behaviour in line with legislation and council policies
- Carry out estate inspections and tenancy visits to ensure properties and communal areas are well maintained
- Work closely with internal teams and external partners to resolve housing-related issues
- Ensure accurate record keeping and case management using housing management systems
Skills & Experience Required
- Experience working in a housing management or tenancy-related role, ideally within a local authority or housing association
- Strong knowledge of tenancy management, housing legislation, and best practice
- Excellent communication and interpersonal skills, with the ability to engage effectively with residents
- Ability to manage a varied caseload and work independently in the community
- Strong problem-solving skills and a proactive approach to casework
- Confident IT skills and experience using housing management systems
What’s on Offer
- Salary of £32,000 per annum
- Full-time hours: Monday to Friday, 8:00am - 5:00pm
- Opportunity to work with a large, established local authority
- A role making a real difference to local communities
- Supportive team environment with opportunities for development
- Competitive local authority benefits package
Tenancy Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those already working as Tenancy Officers. They can provide insider tips and might even know about unadvertised roles.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and best practices. We recommend practising common interview questions related to tenancy management to show you’re the right fit for the role.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully managed a difficult situation or resolved a tenant issue. This will demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management or tenancy-related roles. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and sustaining tenancies. We love seeing genuine enthusiasm for making a difference in local communities.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can manage varied caseloads and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Build Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and housing legislation. Familiarise yourself with the key responsibilities of a Tenancy Officer, especially around supporting residents and managing anti-social behaviour. This will show that you're not just interested in the role, but that you understand it too.
✨Showcase Your Communication Skills
As a Tenancy Officer, you'll need to engage effectively with residents. Prepare examples from your past experiences where you've successfully communicated with tenants or resolved conflicts. This will demonstrate your interpersonal skills and ability to handle challenging situations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with rent arrears or anti-social behaviour. Think through how you would approach these situations, focusing on your problem-solving skills and proactive strategies. Practising these responses can help you feel more confident during the interview.
✨Highlight Your IT Proficiency
Since the role involves using housing management systems, be prepared to discuss your IT skills. If you've used similar systems before, mention them! If not, express your willingness to learn and adapt quickly. This shows that you're tech-savvy and ready to tackle the administrative side of the job.
