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- Tasks: Be the friendly face for residents, ensuring their voices are heard and concerns addressed.
- Company: Join a dedicated team focused on enhancing social housing in St Albans.
- Benefits: Competitive salary, permanent role, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in resident liaison or similar roles, with strong communication skills.
- Other info: Enjoy a supportive environment where your people skills shine.
The predicted salary is between 24000 - 36000 £ per year.
We’re on the lookout for a Resident Liaison Officer to join our team and support one of our clients on a large-scale project in St Albans. This project will be focused on providing FRA and external upgrades to social housing properties.
As our Resident Liaison Officer, you’ll be the go-to person for residents – making sure their voices are heard, their questions answered, and their experience with us is as smooth as possible. You’ll act as the bridge between residents, the project team, and wider stakeholders, helping us deliver not just great work, but great service too.
Responsibilities include:
- Act as the main liaison between residents and the site team
- Schedule appointments and communicate work programmes
- Handle queries, concerns, and complaints with empathy and professionalism
- Support the delivery of rFRA works
- Maintain accurate records and contribute to compliance documentation
About you:
We’re looking for someone who’s organised, approachable, and genuinely enjoys working with people. You’ll need to have experience as a Resident Liaison Officer (or in a similar role within social housing or local councils), but what matters most is your ability to connect with residents and make them feel valued.
You’ll also need to bring:
- Excellent communication skills – face-to-face, over the phone, and in writing
- Confidence with IT (Microsoft Office in particular)
- 1 year experience as an RLO
- A calm, empathetic approach to problem-solving
- A full, clean UK driving licence and flexibility to travel between properties
Resident Liaison officer in St Albans employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer in St Albans
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or join local community groups. You never know who might have a lead on a Resident Liaison Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison work. Think about how you’d handle specific scenarios and be ready to share your experiences. We want to see your empathy and problem-solving skills shine!
✨Tip Number 3
Showcase your communication skills! Whether it’s through a mock interview or networking events, demonstrate how you can connect with people. Remember, as a Resident Liaison Officer, your ability to engage with residents is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Resident Liaison officer in St Albans
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for working with residents and making their experience better.
Tailor Your Application: Make sure to tailor your application specifically for the Resident Liaison Officer role. Highlight your relevant experience and skills that match what we’re looking for, especially your communication skills and empathy.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Build Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like handling queries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated with residents or stakeholders in the past. Think about specific situations where you resolved issues or made someone feel valued. Practising these anecdotes will help you convey your skills confidently during the interview.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss how you approach problem-solving with empathy. Consider scenarios where you had to handle complaints or concerns from residents. Highlight your calm approach and how you ensured their voices were heard. This will show that you possess the qualities they’re looking for in a candidate.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the project and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Questions about how they support their Resident Liaison Officers can also give you a better idea of what to expect.
