Senior Resident Liaison Officer
Salary: £36,000 - £42,000 per annum
Permanent Full-time
We're looking for an experienced SeniorResident Liaison Officer to join a busy team delivering works across the social housing/construction sector.
This is a customer-focused role where you'll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You'll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience.
About You:
- Previous experience in a customer service or resident-facing role
- Experience managing or supervising people is highly desirable
- Background within resident liaison, social housing or maintenanceis essential
- Good understanding of customer service and stakeholder management
- Confident dealing with complaints and challenging situations
- Good working knowledge of Microsoft Office
- Understanding of GDPR and data confidentiality
- Excellent communication and organisational skills
- Professional, approachable and confident when dealing with residents
#J-18808-Ljbffr
Senior Customer / Resident Liaison Officer employer: Build Recruitment
Join a reputable social housing contractor in Havant, where you will be part of a dedicated team committed to delivering high-quality repairs and maintenance services. With competitive pay at £18.70 per hour and a Monday to Friday schedule, this role offers a stable work environment and the chance to contribute to meaningful community projects. The company fosters a supportive culture that values teamwork and prioritises employee growth, making it an excellent employer for those seeking a rewarding career in skilled labour.
