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- Tasks: Be the go-to person for residents, managing schedules and resolving issues.
- Company: Join a leading contractor in the social housing sector making a real impact.
- Benefits: Earn £18.59 per hour plus 45p per mile for fuel expenses.
- Why this job: Great opportunity to build relationships and enhance community living while gaining valuable experience.
- Qualifications: Customer service experience is essential; previous RLO experience is a plus.
- Other info: Must have a driving license and access to your own vehicle.
The predicted salary is between 36000 - 50400 £ per year.
Role: Resident Liaison Officer Location: Staines Pay: £18.59 umbrella + 45p per mile fuel expenses We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating across Staines. Based in Staines you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance housing refurbishment project. Key Responsibilities: Booking appointments and managing schedules. Handling resident complaints and issues with professionalism and efficiency. Maintaining property records and conducting validation and customer satisfaction surveys. Facilitating communication between all stakeholders for a seamless project experience. Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months + Customer service experience is key Exceptional communication skills and ability to work collaboratively. IT proficiency and adaptability to on-site operations. Ability to work independently and as part of a team. Strong interpersonal skills and a proactive attitude. Ambitious, innovative, and self motivated Must have driving licence and access to own vehicle How to Apply: If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportuni…
Resident liaison officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident liaison officer
✨Tip Number 1
Familiarize yourself with the social housing sector and current issues residents face. This knowledge will help you engage effectively with residents and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled complaints or difficult situations in the past. This will showcase your ability to manage resident issues professionally.
✨Tip Number 3
Practice your communication skills by role-playing scenarios where you need to facilitate discussions between different stakeholders. This will prepare you for the collaborative nature of the role and show your proactive approach.
✨Tip Number 4
Make sure to emphasize your IT proficiency, especially any experience with property management software or tools. Being tech-savvy is crucial for maintaining records and conducting surveys efficiently.
We think you need these skills to ace Resident liaison officer
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience as a Resident Liaison Officer. Emphasize your customer service skills and any previous roles that involved communication with residents or stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the responsibilities of the role. Mention specific examples of how you've successfully handled resident complaints or facilitated communication in past positions.
Highlight Key Skills: In your application, clearly showcase your exceptional communication skills, IT proficiency, and ability to work both independently and as part of a team. These are crucial for the role and should be evident in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are important traits for a Resident Liaison Officer.
How to prepare for a job interview at Build Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Be prepared to demonstrate your ability to communicate effectively with residents, clients, and the site team. Share examples from your past experiences where you successfully resolved issues or facilitated discussions.
✨Highlight Your Customer Service Experience
Since customer service experience is crucial for this role, make sure to discuss your previous roles where you handled resident complaints or managed schedules. Provide specific examples that showcase your professionalism and efficiency in dealing with challenging situations.
✨Demonstrate Proactivity
The job requires a proactive attitude to minimize disruption for residents. Prepare to discuss instances where you took initiative to solve problems before they escalated. This will show your potential employer that you can maintain positive relationships and ensure smooth project operations.
✨Be Ready to Discuss IT Proficiency
Since IT proficiency is mentioned in the requirements, be ready to talk about your experience with relevant software or tools. If you have used any specific systems for managing property records or conducting surveys, mention them to highlight your adaptability to on-site operations.
