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- Tasks: Be the vital link between residents and the site team on exciting projects.
- Company: Join a leading contractor in the social housing sector.
- Benefits: Competitive pay, Monday to Friday hours, and a dynamic work environment.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
- Other info: Opportunity to work independently and collaboratively in a supportive team.
Location: Leamington Spa
Pay: £19.05 per hour (umbrella license)
Hours: 8am–5pm, Monday – Friday
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. Working on a Kitchen and Bathroom project, knowledge of this will be useful.
Key Responsibilities:- Booking appointments and managing schedules.
- Handling resident complaints and issues with professionalism and efficiency.
- Maintaining property records and conducting validation and customer satisfaction surveys.
- Facilitating communication between all stakeholders for a seamless project experience.
- Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
- Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential – 6 to 12 months.
- Exceptional communication skills and ability to work collaboratively.
- IT proficiency and adaptability to on-site operations.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and a proactive attitude.
- Ambitious, innovative, and self‑motivated.
- Must have a driving licence.
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As an RLO, you'll need to handle resident complaints and facilitate communication between stakeholders, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've managed schedules and handled issues in previous roles. Highlighting your IT proficiency can also set you apart, especially when it comes to maintaining property records.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Resident Liaison Officer position. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and any relevant projects you've worked on, especially in kitchen and bathroom settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experience makes you the perfect fit. Don’t forget to mention your exceptional communication skills and proactive attitude – we love that!
Showcase Your IT Skills: Since IT proficiency is key for this role, make sure to mention any relevant software or tools you’re familiar with. If you’ve used specific systems for managing schedules or handling complaints, let us know – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Build Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the Kitchen and Bathroom project, as well as the social housing sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, exceptional communication is key. Prepare examples from your past experiences where you've successfully handled resident complaints or facilitated communication between different parties. This will demonstrate your ability to manage relationships effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations on-site. Think about potential challenges you might face, such as managing a difficult resident or coordinating schedules. Practising your responses will help you articulate your thought process during the interview.
✨Highlight Your IT Proficiency
Since the role requires IT proficiency, be prepared to discuss your experience with relevant software or tools. If you have used any project management systems or customer relationship management software, mention these. Showing that you're adaptable and tech-savvy will give you an edge.
