Resident Liaison Officer

Resident Liaison Officer

Birmingham Full-Time No home office possible
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At a Glance

  • Tasks: Be the vital link between residents and the site team on exciting refurbishment projects.
  • Company: Join a leading contractor in the social housing sector, making a difference in communities.
  • Benefits: Competitive pay, flexible working hours, and a chance to develop your skills.
  • Why this job: Make a real impact by fostering positive relationships and ensuring resident satisfaction.
  • Qualifications: Must have previous experience as a Resident Liaison Officer and excellent communication skills.
  • Other info: Enjoy a dynamic work environment with opportunities for career growth.

Role: Resident Liaison Officer
Location: Birmingham/Stourbridge
Pay: £19.05 per hour umbrella
Hours: 8am-5pm, Mon-Fri

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. You will be working on a Kitchen and Bathroom project so knowledge of this will be useful.

Key Responsibilities:

  • Booking appointments and managing schedules.
  • Handling resident complaints and issues with professionalism and efficiency.
  • Maintaining property records and conducting validation and customer satisfaction surveys.
  • Facilitating communication between all stakeholders for a seamless project experience.
  • Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
  • Requirements:

  • Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential. 6-12 months
  • Exceptional communication skills and ability to work collaboratively.
  • IT proficiency and adaptability to on-site operations.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills and a proactive attitude.
  • Ambitious, innovative, and self motivated
  • Must have driving licence
  • Resident Liaison Officer employer: Build Recruitment

    Join our dynamic team as a Resident Liaison Officer in the vibrant West Midlands, where you will play a crucial role in enhancing community relations during exciting social housing refurbishment projects. We pride ourselves on fostering a supportive work culture that values communication and collaboration, offering competitive pay and opportunities for professional growth. With a focus on employee well-being and satisfaction, we ensure that our team members are equipped with the tools they need to succeed while making a meaningful impact in the lives of residents.
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    Contact Detail:

    Build Recruitment Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Resident Liaison Officer

    ✨Tip Number 1

    Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.

    ✨Tip Number 2

    Prepare for interviews by researching the company and understanding their projects. When you know what they’re about, you can tailor your answers to show how you’d be the perfect fit for their team. Plus, it’ll impress them that you’ve done your homework!

    ✨Tip Number 3

    Practice your communication skills! As a Resident Liaison Officer, you'll need to keep residents informed and handle complaints. Role-play with a friend or family member to get comfortable with potential scenarios you might face on the job.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.

    We think you need these skills to ace Resident Liaison Officer

    Communication Skills
    People Skills
    Team Collaboration
    Problem-Solving Skills
    Time Management
    Independence
    Customer Service
    Record Keeping
    Microsoft Office
    Driving Licence
    Flexibility
    Professionalism
    Conflict Resolution
    Attention to Detail

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and people skills!

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so let us know what excites you about working with us.

    Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and skills.

    Apply Through Our Website: Don’t forget to hit that apply button on our website! It’s the best way to ensure your application gets to us directly. We can’t wait to hear from you!

    How to prepare for a job interview at Build Recruitment

    ✨Know Your Project Inside Out

    Before the interview, make sure you understand the specifics of the kitchens and bathrooms refurbishment project. Familiarise yourself with the social housing sector and be ready to discuss how you would keep residents informed and manage their expectations.

    ✨Showcase Your People Skills

    As a Resident Liaison Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully resolved issues or complaints in the past. Highlight your experience in building positive relationships with residents and clients.

    ✨Demonstrate Your Organisational Skills

    Be ready to talk about how you manage schedules and appointments. Bring up any tools or methods you use to keep meticulous records and ensure a seamless workflow. This will show that you can handle the responsibilities of the role efficiently.

    ✨Prepare Questions for Them

    Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or specific challenges they face in the project. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

    Resident Liaison Officer
    Build Recruitment
    Location: Birmingham
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