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- Tasks: Be the friendly face connecting residents and contractors on exciting refurbishment projects.
- Company: Join a leading contractor in the social housing sector, making a difference in communities.
- Benefits: Competitive pay, flexible working environment, and opportunities for personal growth.
- Why this job: Make a real impact by improving homes and building relationships with residents.
- Qualifications: Must have previous experience as a Resident Liaison Officer and excellent communication skills.
- Other info: Driving licence and own vehicle required; dynamic role with potential for permanent position.
Resident Liaison Officer – Milton Keynes
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Temp to perm contract£19.05 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Milton Keynes, Luton / Bedfordshire. We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Milton Keynes, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing refurbishment project across MK and Bedfordshire. As Resident Liaison Officer you will be working on a kitchen and bathroom refurbishment project, where you will be accountable for:
Keep residents informed about project progress, communicating updates and any alterations to the schedule.
Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
Maintain meticulous records, adhering to company policies, and safeguard residents\’ contact information with utmost confidentiality.The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
Exceptional communication, people skills and the ability to work collaboratively
Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
Reliable, Good timekeeping and ability to work independently and as part of a team
Ambitious, innovative, and self-motivated
Ability to work as part of a team;
Good computer skills and knowledge of Microsoft office
Must have driving license and access to vehicleHow to Apply:
If you possess the required experience and skills, please submit your CV to the job ad today!
For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (phone number removed)
Resident Liaison Officer employer: Build Recruitment
Contact Detail:
Build Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent work in Milton Keynes and Bedfordshire. This will help you show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a people person. Role-play common scenarios you might face on the job, like handling complaints or updating residents about project progress.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your communication skills and any relevant experience in social housing or similar projects. We want to see how you can bring value to our team!
Showcase Your People Skills: As a Resident Liaison Officer, you'll be dealing with residents and clients daily. Use your application to demonstrate your exceptional people skills. Share examples of how you've resolved issues or built relationships in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Build Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the social housing sector and the types of projects you'll be involved in, like kitchen and bathroom refurbishments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you've successfully resolved issues or maintained positive relationships with residents. Be ready to demonstrate how you can keep everyone informed and manage expectations effectively.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've dealt with complaints or challenges in a previous role. Discuss how you approached these situations and what the outcomes were. This will illustrate your ability to handle issues professionally and efficiently, which is crucial for this position.
✨Be Ready to Discuss Logistics
Since the role requires travel across Milton Keynes and Bedfordshire, be prepared to talk about your driving experience and how you plan to manage your schedule. Mention any relevant tools or strategies you use to stay organised, as this will show that you can handle the logistical aspects of the job smoothly.
